Engineering Technician

New England Chimney Supply; Williston (VT); On-site; USD 35,000 - 45,000; Full time

Job summary

New England Chimney Supply is seeking a Customer Experience Specialist to join our team. In this role, you will be the first point of contact for customers, assisting with inquiries and processing orders to ensure satisfaction. Ideal candidates will possess strong communication skills and a positive attitude, embodying our commitment to excellence. Join us to contribute positively to customer experiences while growing within a dynamic team environment.

Benefits

Health insurance

Dental insurance

401k plan

Paid holidays

Performance-based profit sharing

Qualifications

• Prior experience in customer service preferred.
• Strong communication skills, both verbal and written.
• Punctual and reliable.

Responsibilities

• Assist customers with inquiries via phone, email, and in-person.
• Process orders, quotes, returns, and forms accurately.
• Provide high-quality customer service demonstrating patience and clear communication.

Skills

Communication

Empathy

Problem Solving

Multitasking

Job description

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Our passion at New England Chimney Supply is: “To positively affect the lives of the people we come in contact with.”

New England Chimney Supply (NECS) is a leading manufacturing company specializing in chimney venting systems. With over 14 years of experience, we take pride in providing high-quality products and exceptional customer service to our clients. We are currently seeking a positive, self-motivated individual to join our Customer Experience team who reflects our core values and commitment to excellence.

As a Customer Experience Specialist at New England Chimney Supply, you will be the first point of contact for our customers. Your primary responsibilities will include assisting customers with inquiries, processing orders, and ensuring customer satisfaction. We are looking for someone with a positive attitude, strong communication skills, and a willingness to learn and grow within our team.

Responsibilities

· Address customer inquiries via phone, email, and in-person with professionalism and empathy.

· Manage incoming calls promptly and professionally, providing accurate information, resolving inquiries, and directing calls to the appropriate department or team member as needed.

· Provide high-quality customer service by demonstrating patience, empathy, and clear communication while always maintaining a positive and friendly demeanor.

· Process orders, quotes, returns, and forms accurately and efficiently, ensuring timely delivery to meet deadlines.

· Recognizing and resolving customer challenges to prioritize and promote customer satisfaction.

· Proactively learning about our range of manufactured and distributed products to assist customers with their parts list for custom jobs and suitable substitutions if necessary.

· Work independently to manage daily tasks and prioritize workload effectively and work as a team collaboratively to ensure smooth operations.

Qualifications

· Positive attitude and willingness to learn and grow.

· Prior experience in customer service.

· Excellent communication skills, both verbal and written.

· Strong computer and typing skills.

· Ability to work independently and as part of a team.

· Empathetic and personable, with the ability to connect with customers.

· Confident and able to handle challenges in a calm and timely manner.

· Punctual and reliable, consistently arriving early and ready to start the day promptly at 7:30 am.

· Able to take feedback and constructive criticism positively.

· Comfortable working in a fast-paced environment with the ability to multitask.

· Demonstrates goal-setting abilities and a proactive attitude towards achieving personal and professional improvement.

· Ability to follow procedures, guidelines, and policies with extreme precision.

We offer great benefits such as a performance-based profit-sharing system, health insurance, dental insurance, 401k plan, cumulative time off (CTO), paid holidays, and paid team events. We provide training and tools to help you become well-versed in our products and industry, enabling you to thrive in a fast-paced, multitasking environment. Pay commensurate with experience.

If you are passionate about providing exceptional customer service and want to grow within a dynamic team, we encourage you to apply for this position. Join us at New England Chimney Supply and be part of our positive and supportive work environment!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Building Materials

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