Engineering Technical Support

Actalent; Portland (OR); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

Short and long-term disability

PTO

Job summary

Actalent is hiring an Engineering Technical Support specialist in Portland, OR to deliver hands-on technical support for employees across office and manufacturing environments. You will troubleshoot hardware, software, networking, and mobile devices while partnering with senior staff to ensure minimal downtime.

The role emphasizes customer service, dependability, and safety, with a contract-to-hire path. Expect onsite work across office floors and production areas with PPE and strict safety

Qualifications

• Experience in customer-facing technical roles.
• Manufacturing/plant environment experience is a plus.

Responsibilities

• Set up, configure, and deploy desktop computers, laptops, and mobile devices for team members.
• Perform physical hands-on support, including equipment deployment, cabling, and workspace setups.
• Diagnose and resolve day-to-day computer/device issues onsite, including hardware and software glitches.
• Visit manufacturing areas to assist employees and troubleshoot on the floor.
• Provide high-touch support for staff and executives as needed.
• Maintain and tidy storage rooms and equipment areas when volume is low.
• Follow safety protocols in manufacturing or mill environments.
• Set up and replace laptops, desktops, monitors, phones, printers, and other devices.
• Assist employees with computer, software, VPN, Wi-Fi, or peripherals issues.
• Troubleshoot basic network/connectivity problems (cabling, ports, Wi‑Fi, VPN, DNS/DHCP).
• Manage tickets through service desk and document actions; escalate complex issues.
• Support devices managed via Microsoft Entra ID and Intune.
• Manage IT equipment inventory, deployment, returns, disposal.
• Perform physical onsite IT work (rack/cabling, UPS checks, device swaps, data center checks).
• Support technology in a manufacturing/production environment where downtime affects operations.

Skills

Customer service

Dependability

Safety awareness

Hardware basics

Troubleshooting

Networking basics

Onsite support

Communication

Job description

Job Title: Engineering Technical Support

Job Description

We are seeking a customer-oriented and dependable Junior Support Specialist to join our team. In this role, you will provide hands‑on, end-user technical support for our employees across office and manufacturing/plant environments. You will work closely with our senior team to troubleshoot hardware, software, basic networking, and mobile devices. Exceptional customer service, a polite and respectful demeanor, and strong communication skills are essential.

Responsibilities

• Set up, configure, and deploy desktop computers, laptops, and mobile devices for team members.
• Perform physical 'smart hands' support, including equipment deployment, physical cabling, and workspace setups.
• Diagnose and resolve day‑to‑day computer/device issues onsite, such as screen flickering, hardware malfunctions, software glitches, and basic Wi‑Fi and VPN connectivity.
• Walk out to operational/manufacturing plant areas to assist employees and troubleshoot issues directly on the floor.
• Provide high‑touch support for all staff and executives as needed.
• Maintain and tidy up storage rooms and equipment areas when routine support volume is low.
• Follow all company and facility safety protocols, especially when working in manufacturing or mill operational areas.
• Set up and replace laptops, desktops, monitors, phones, printers, and other devices.
• Help employees with computer, software, VPN, Wi‑Fi, or peripherals issues.
• Troubleshoot basic network/connectivity problems, including cables, network ports, Wi‑Fi, VPN, DNS/DHCP, and device settings.
• Work tickets through the service desk, document actions taken, and elevate more complex issues.
• Support devices managed through Microsoft Entra ID and Intune.
• Manage IT equipment inventory, deployment, returns, and disposal.
• Perform physical onsite IT work, such as rack/cabling, UPS checks, equipment swaps, and data center checks.
• Support technology in a manufacturing/production environment, where downtime can impact operations.

Essential Skills

• Strong interpersonal skills; courteous, polite, respectful, and eager to help non‑technical users in person.
• Dependability: punctual and accountable with a strong work ethic.
• Comfortable going out into operational/manufacturing areas following safety protocols, and eager to gain hands‑on technical skills on the job.
• Basic understanding of PC hardware (desktops/laptops) and mobile devices.
• Familiarity with basic troubleshooting (turn on/off, display issues, general software checks).
• Basic networking concepts (Wi‑Fi connections, VPN access, cabling).

Additional Skills & Qualifications

• Experience in customer‑facing technical roles, such as retail/helpdesk engineering support, is a strong plus.
• Manufacturing experience, particularly in environments like steel mills, manufacturing plants, semiconductor fabs, warehouses, or other 24/7 operations, is beneficial.

Work Environment

The work environment is hands‑on and primarily onsite in a manufacturing/production facility. You will split your time between office areas and the production floor, physically troubleshooting equipment, swapping devices, checking cables and connections, and responding to issues that could impact production. Comfort working around industrial equipment, wearing PPE, following safety protocols, and being on your feet throughout the day is necessary.

Job Type & Location

This is a Contract to Hire position based out of Portland, OR.

Pay And Benefits

The pay range for this position is $25.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Portland, OR.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully onsite position in Portland,OR.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.