Engineering Support Specialist — Hybrid

Duke Energy Corporation; Erlanger (KY); Hybrid; USD 50,000 - 62,000; Full time

Job summary

Duke Energy Corporation in Erlanger, KY is seeking a detail-oriented team member to assist Designers and Schedulers in work-management tasks. You will enter projects, apply standard designs, prepare work orders, and coordinate with customers, field crews, and contractors during routine and storm operations.

Hybrid work environment with onsite presence as needed; candidates should be comfortable with customer communications, data entry, and using the work management system to track status and

Qualifications

• Demonstrated excellent customer skills.
• Demonstrated effective written and verbal communication.
• Demonstrated effective interpersonal skills.
• Demonstrated ability to collaborate effectively in a team environment.
• Demonstrated proficiency in Microsoft Office suite.
• Ability to have flexibility and dependability during storm events and regular work.
• Demonstrated ability to effectively manage stressful situations.
• Demonstrated proficiency in computer based work management systems.
• Must qualify on Duke Energy's Employment Test.

Responsibilities

• Creates low complexity designs.
• Enters projects into the work management system using Designer field notes, templates, and/or Expert Designer or other methods.
• Applies standard designs to lower complexity corrective maintenance work, follow-up work, and/or other routine program work.
• Assists the Designers with general work order preparations, particularly for overhead and underground revenue work, major projects and other maintenance / program work.
• Copies/translate sketches/notes from Designers into appropriate format for attached construction prints on work orders in the work management system (eg. Residential, small commercial and lighting).
• Also completes work orders that do not require a field visit or guidance from a Designer. (eg temp services)
• Verifies/completes the dependencies in the work management system prior to releasing job(s).
• Assists Designer with updating work management system for status, project comments, or customer comments and contact information.
• Performs customer call as requested for various work management system tasks and coordinates with responsible parties regarding right-of-way, site ready, schedule, re-schedules, CIAC, invoices, site delivery.
• Compiles, reviews, and prints reports from work management system as needed
• Contacts customers to confirm project details and schedules (depending on Enable)
• Assists in managing communications for Designers such as creation/scheduling of customer outages and letters, manually generated invoices (CIAC), and other general communications with customers as necessary.
• Communicate, coordinate, and develop solutions for a broad range of requests between Designers and Schedulers, C&M Specialists, and others as needed (Ex. Phone number lookup to in-depth work management/design tool changes).
• Reports job status details to Designers, C&M Specialist, and/or contract construction crews as needed..
• To and from requests from centralized subdivision design.
• Supports designer with obtaining information out of customer information systems.
• Prepares for and provides storm support as needed.
• Supports Human Performance safety culture through active participation in safety meetings.
• Follows ergonomics and office safety guidelines.
• Supports corporate initiatives.
• Demonstrates a commitment to continuous learning and development.

Skills

Customer skills

Written communication

Interpersonal skills

Teamwork

MS Office

Storm readiness

Stress management

WMS proficiency

Employment test

Tools

Microsoft Office

Job description

Duke Energy Corporation in Erlanger, KY is seeking a detail-oriented team member to assist Designers and Schedulers in work-management tasks. You will enter projects, apply standard designs, prepare work orders, and coordinate with customers, field crews, and contractors during routine and storm operations.

Hybrid work environment with onsite presence as needed; candidates should be comfortable with customer communications, data entry, and using the work management system to track status and