Engineering Supervisor at Homewood Suites (36288)

Prospera Management; Anaheim (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Prospera Management in Anaheim, CA is seeking an Engineer Supervisor to oversee routine inspections and maintenance of hotel facilities, including HVAC, plumbing, electrical systems, and guest room appliances, ensuring optimal operation and safety.

You will manage work orders, coordinate with engineering staff, and ensure safety compliance while delivering courteous guest service. Must have at least 1 year of hotel maintenance experience and be 18+; weekend/holiday availability.

Qualifications

• Handle various maintenance and repair tasks while ensuring excellent guest service.
• Remain calm and effectively manage emergencies to ensure guest safety and satisfaction.

Responsibilities

• Conduct regular inspections and maintenance of hotel facilities, including HVAC systems, plumbing, electrical systems, and guest room appliances, ensuring all are in optimal working condition.
• Ensure that all maintenance areas and workshops are kept clean and safe, adhering to hygiene and safety protocols to provide a secure environment for guests and staff.
• Respond promptly to guest requests and maintenance issues, providing effective solutions and ensuring guest satisfaction through professional and courteous service.
• Accurately complete and manage work orders, ensuring all tasks are documented and any follow-up actions are noted for efficiency and record-keeping.
• Assist with the inventory and restocking of maintenance supplies and tools, ensuring that necessary materials are available for uninterrupted operations.
• Work closely with other engineering and maintenance staff, as well as cross-departmental teams, to ensure seamless operations and support the hotel's business objectives.
• Follow all operational policies and procedures, ensuring compliance with company standards and contributing to the hotel's success.
• Operate all maintenance equipment safely and responsibly, and promptly report any issues or needed repairs to the appropriate personnel.

Skills

Maintenance tasks

Guest service

Time management

Emergency handling

Job description

Job Details

Job Location: Homewood Suites Anaheim - Anaheim, CA 92802

Position Type: Full Time

Salary Range: $25.00 - $27.00 Hourly

Job Shift: Any

Compensation for this position is competitive and will be determined based on the candidate’s experience, qualifications, and certifications.

Essential Job Duties and Responsibilities (Other duties may be assigned):

• Conduct regular inspections and maintenance of hotel facilities, including HVAC systems, plumbing, electrical systems, and guest room appliances, ensuring all are in optimal working condition
• Ensure that all maintenance areas and workshops are kept clean and safe, adhering to hygiene and safety protocols to provide a secure environment for guests and staff
• Respond promptly to guest requests and maintenance issues, providing effective solutions and ensuring guest satisfaction through professional and courteous service
• Accurately complete and manage work orders, ensuring all tasks are documented and any follow-up actions are noted for efficiency and record-keeping
• Assist with the inventory and restocking of maintenance supplies and tools, ensuring that necessary materials are available for uninterrupted operations
• Work closely with other engineering and maintenance staff, as well as cross-departmental teams, to ensure seamless operations and support the hotel's business objectives
• Follow all operational policies and procedures, ensuring compliance with company standards and contributing to the hotel's success
• Operate all maintenance equipment safely and responsibly, and promptly report any issues or needed repairs to the appropriate personnel

Other Essential Duties: (Continued)

• Attends hotel and department meetings and other functions required by management
• Communicates all pertinent information to all department heads
• Must be available to work weekends and holidays
• Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes.
• Must maintain high standards of personal appearance and grooming.
• Wears name tag at all times when at work
• Must be attentive, courteous and efficient at all times when dealing with the guests and co-workers
• Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations
• Establish and maintain good communications and teamwork with all employees and other departments within the hotel in such a manner that promotes harmony throughout the workplace
• Be familiar with all policies and hotel rules, and hotel terminology
• Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work

QualificationsQualifications Requirements:

• A minimum of 1 year of progressive experience in a maintenance or engineering role within a hotel environment
• Minimum age requirement of 18 years

Knowledge and Skills:

• Handle various maintenance and repair tasks while ensuring excellent guest service
• Adjust to guests' needs and prioritize maintenance requests in a dynamic and busy hotel environment
• Prioritize maintenance tasks and manage time effectively, especially during peak operational periods
• Accurately complete maintenance logs and records, ensuring compliance with safety and operational standards
• Remain calm and effectively manage emergencies to ensure guest safety and satisfaction

Reasoning Ability:

As an Engineer Supervisor, strong reasoning is essential for addressing guest inquiries and resolving technical issues efficiently. Attentive listening helps tackle concerns effectively.

In a fast-paced environment, anticipating maintenance challenges and guest needs prevents issues from escalating. These skills ensure informed decisions that uphold Hotels’ standards, providing a seamless guest experience and team support.

Physical Demands:

• Stand for extended periods
• Walk frequently throughout the hotel
• Minimal sitting during shifts
• Normal neck movements required for inspections
• Lift up to 10–50 pounds for equipment and supplies
• Carry items up to 20 feet
• Moderate reaching for tools and equipment
• Occasionally lift items overhead
• Frequently lift items from waist to chest
• Occasionally use ladders for elevated tasks
• Rarely crawl, except when necessary for tasks
• Rarely balance on uneven surfaces
• Rarely crouch, except when accessing low equipment
• Kneel intermittently for repairs
• Push/pull up to 150 pounds occasionally
• Bend frequently
• Twist frequently during inspections and repairs
• Use hands continuously for handling tools and performing repairs
• Use feet continuously for mobility throughout hotel
• Climb stairs as needed during shifts to access different hotel floors

Reasonable accommodations may be arranged to assist individuals with disabilities in performing these essential functions.

Work Environment:

The work environment for an Engineer Supervisor involves both indoor and outdoor settings. Reasonable accommodations may be made to assist individuals with disabilities in performing essential functions.

Hotel Standards must be demonstrated at all times while on duty.

This job description is not an exhaustive list of all job functions that are required of an employee in this position, and employees are expected to work collaboratively as a team to achieve the company's goals; therefore, other duties may be asked of an employee in this position from time to time.