Engineering Supervisor at Homewood Suites

Prospera Management Inc.; Anaheim (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Prospera Management Inc. is seeking an Engineer Supervisor to maintain hotel facilities and ensure operational excellence in Anaheim, CA.

You will oversee HVAC, plumbing, and electrical systems, coordinate with departments, respond promptly to guest requests, and uphold safety and quality standards to enhance guest experiences. The role requires a proactive problem-solver with strong technical expertise, hands-on leadership, and a commitment to service excellence in a fast-paced hospitality

Qualifications

• At least 1 year of progressive maintenance or engineering experience in hospitality.
• Strong guest service orientation and communication.
• Ability to manage time and respond to emergencies calmly.

Responsibilities

• Perform regular inspections of hotel HVAC, plumbing, and electrical systems.
• Prioritize and complete work orders with thorough documentation.
• Coordinate with departments to address maintenance needs.
• Ensure safety and compliance with standards.
• Lead maintenance team and mentor junior staff.

Skills

Guest service

Maintenance planning

Problem solving

Communication

Team leadership

Tools

CMMS software

HVAC systems

Electrical systems

Job description

Compensation for this position is competitive and will be determined based on the candidate’s experience, qualifications, and certifications.The Engineer Supervisor is essential in maintaining the hotel's operational excellence. The primary responsibility is to ensure the hotel's systems, including HVAC, plumbing, and electrical, are functioning efficiently and safely. Engineers collaborate with various departments to address maintenance needs and respond promptly to any technical issues or guest requests. A successful Engineer Supervisor demonstrates strong problem-solving skills, technical expertise, and a commitment to providing excellent service to enhance the guest experience.Essential Job Duties and Responsibilities (Other duties may be assigned):Conduct regular inspections and maintenance of hotel facilities, including HVAC systems, plumbing, electrical systems, and guest room appliances, ensuring all are in optimal working conditionEnsure that all maintenance areas and workshops are kept clean and safe, adhering to hygiene and safety protocols to provide a secure environment for guests and staffRespond promptly to guest requests and maintenance issues, providing effective solutions and ensuring guest satisfaction through professional and courteous serviceAccurately complete and manage work orders, ensuring all tasks are documented and any follow-up actions are noted for efficiency and record-keepingAssist with the inventory and restocking of maintenance supplies and tools, ensuring that necessary materials are available for uninterrupted operationsWork closely with other engineering and maintenance staff, as well as cross-departmental teams, to ensure seamless operations and support the hotel's business objectivesFollow all operational policies and procedures, ensuring compliance with company standards and contributing to the hotel's successOperate all maintenance equipment safely and responsibly, and promptly report any issues or needed repairs to the appropriate personnelReasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Other Essential Duties: (Continued)Attends hotel and department meetings and other functions required by managementCommunicates all pertinent information to all department headsMust be available to work weekends and holidaysArrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes.Must maintain high standards of personal appearance and grooming.Wears name tag at all times when at workMust be attentive, courteous and efficient at all times when dealing with the guests and co-workersComply at all times with compliance standards and regulations to encourage safe and efficient hotel operationsEstablish and maintain good communications and teamwork with all employees and other departments within the hotel in such a manner that promotes harmony throughout the workplaceBe familiar with all policies and hotel rules, and hotel terminologyMust be capable of self-supervision and have the ability to manage time accordingly in order to complete the required workQualifications Requirements:A minimum of 1 year of progressive experience in a maintenance or engineering role within a hotel environmentMinimum age requirement of 18 yearsKnowledge and Skills:Handle various maintenance and repair tasks while ensuring excellent guest serviceAdjust to guests' needs and prioritize maintenance requests in a dynamic and busy hotel environmentPrioritize maintenance tasks and manage time effectively, especially during peak operational periodsAccurately complete maintenance logs and records, ensuring compliance with safety and operational standardsRemain calm and effectively manage emergencies to ensure guest safety and satisfactionReasoning Ability:As an Engineer Supervisor, strong reasoning is essential for addressing guest inquiries and resolving technical issues efficiently. Attentive listening helps tackle concerns effectively.In a fast-paced environment, anticipating maintenance challenges and guest needs prevents issues from escalating. These skills ensure informed decisions that uphold Hotels’ standards, providing a seamless guest experience and team support.Physical Demands:Stand for extended periodsWalk frequently throughout the hotelMinimal sitting during shiftsNormal neck movements required for inspectionsLift up to 10–50 pounds for equipment and suppliesCarry items up to 20 feetModerate reaching for tools and equipmentOccasionally lift items overheadFrequently lift items from waist to chestOccasionally use ladders for elevated tasksRarely crawl, except when necessary for tasksRarely balance on uneven surfacesRarely crouch, except when accessing low equipmentKneel intermittently for repairsPush/pull up to 150 pounds occasionallyBend frequentlyTwist frequently during inspections and repairsUse hands continuously for handling tools and performing repairsUse feet continuously for mobility throughout hotelClimb stairs as needed during shifts to access different hotel floorsReasonable accommodations may be arranged to assist individuals with disabilities in performing these essential functions.Work Environment:The work environment for an Engineer Supervisor involves both indoor and outdoor settings. Reasonable accommodations may be made to assist individuals with disabilities in performing essential functions.Hotel Standards must be demonstrated at all times while on duty.This job description is not an exhaustive list of all job functions that are required of an employee in this position, and employees are expected to work collaboratively as a team to achieve the company's goals; therefore, other duties may be asked of an employee in this position from time to time.