Equipment Engineering Supervisor

Germer International; Cambridge (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in life sciences located in Massachusetts is seeking a Life Science Engineer, Supervisor to lead engineering teams and ensure excellent customer service. The ideal candidate will have over 5 years of experience in a related field, extensive knowledge of mass spectrometry and liquid chromatography instrumentation, and at least 1 year of leadership experience. This role involves overseeing workflows, maintaining equipment, and delivering customer training in a high-performance setting.

Qualifications

• 5+ years experience in a related field required.
• Extensive knowledge of mass spectrometry and liquid chromatography instrumentation is required.
• 1+ years of leadership experience preferred.

Responsibilities

• Oversee engineering work schedule for multiple locations.
• Collaborate on site specific metrics and KPIs.
• Install, maintain, and troubleshoot multi-vendor chromatography systems.
• Train and coach employees for customer service excellence.

Skills

Leadership

Customer service

Troubleshooting

Performance analysis

Education

Bachelor’s Degree in Chemistry or Sciences

Tools

Mass spectrometry

Liquid chromatography

Job description

Reporting to the Director, Service, Life Sciences, the Life Science Engineer, Supervisor is responsible for providing leadership to assigned engineers within the region to organize workflow to provide excellent and efficient customer services and establish performance improvement objects and goals for increase in quality and performance. This individual will also perform preventative maintenance, calibration, and validation of equipment ranging from simple devices such as water purification, scales/ balances, centrifuges, freezers/LN2 storage units/refrigerators, incubators, and humidity chambers to high performance liquid chromatography (HPLC/UPLC), and Fast protein liquid chromatography, gas chromatography, single quadrupole and triple quadrupole mass spectrometers or equivalent instruments.

• Oversee the engineering work schedule of multiple locations, or a single facility with multiple engineers
• Collaborate with the Director, Service on site specific metrics, KPIs, and performance of the engineers
• Partner with Regional Directors to understand site specific variances and execute plans for service delivery optimization
• Deliver service solutions within assigned area for all instruments, equipment and laboratory supplies, within assigned install base
• Install, maintain, troubleshoot, and support multi-vendor product suites of chromatography and mass spectrometry equipment systems
• Manage customer expectations by communicating work performed and providing a follow-up plan when necessary
• Deliver system level training to employees and customers at customer sites
• Audit work orders for accuracy and timely documentation of work performed
• Train, motivate and coach employees to ensure attentive, efficient customer service, and safety procedures
• Assess employee performance and provide feedback and training opportunities
• Develop standards for operation, maintenance, and calibration of instruments
• Ensure compliance with company and customer site safety policies and procedures
• Analyze service data and make recommendations for technical and/or business improvements
• Partner with company sourcing department alternate parts and service sourcing and negotiate discounting with OEMs
• Assist Engineering Manager with special projects, identifying resources and training needs
• Working with company site engineers, ensure rolling 12 month PM schedule is accurate
• Support periodic operations and business reviews
• Responsible for GxP validations of SOPs, modifying SOPs, writing and confirming procedures and work instructions
• Oversees compliance of engineers in GxP and supports GxP service events

Qualifications

• 5+ years experience in a related field required
• Extensive knowledge of mass spectrometry and liquid chromatography instrumentation is required
• Experience as a service engineer or application scientist for one or several MS manufacturers preferred
• 1+ years of leadership experience preferred

Education/Special Training

• Minimum Bachelor’s Degree in Chemistry or Sciences required