Engineering: Senior Customer Forward Deployed Engineer

Amplitude; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Amplitude is seeking a skilled professional to manage customer-facing technical implementations within their Customer Forward Deployed Engineering team. The role requires 5+ years of experience, fluency with technologies such as TypeScript and AWS, and a strong commitment to delivering customer value. Responsibilities include owning the implementation process from sales to validation and collaborating cross-functionally with teams to enhance product delivery. Join Amplitude to shape impactful digital experiences for clients.

Qualifications

• 5+ years of experience owning customer-facing technical engagements.
• Ability to architect reusable solutions and mentor engineers.
• Comfortable managing multiple customer engagements independently.
• Hands-on experience shipping software to customers.

Responsibilities

• Own enterprise implementations from sales to post-deployment.
• Ship customer-specific solutions and gather feedback.
• Build reusable patterns for future engagements.
• Communicate technical solutions effectively.

Skills

Customer-facing technical engagements

Prototyping

Software shipping

Data pipelines

Fluency with APIs

Team collaboration

Creative problem solving

Tools

TypeScript

React

Python

Node.js

AWS

Job description

Job Overview

Amplitude is the leading AI analytics platform, helping customers build better products and digital experiences. The Customer Forward Deployed Engineering (FDE) team sits at the intersection of engineering, product, and customer success, owning the technical delivery that takes validated products from co‑development and implements them across enterprise customers.

Responsibilities

• Own enterprise implementations end‑to‑end – engage during sales to map customer needs, scope implementation plans, and deliver through post‑deployment validation with measurable customer outcomes.
• Work directly in the product codebase – submit PRs, test, and ship customer‑specific solutions without constant oversight; over time, shrink the gap between “what we built” and “what the customer needs.”
• Ship early, ship often, gather feedback – treat every customer interaction as an opportunity to validate your approach and course‑correct quickly.
• Build reusable patterns and playbooks – document implementation patterns that reduce effort for future engagements.
• Feed structured signals back to Product – translate customer pain into actionable product feedback that influences the roadmap.
• Establish an AI‑native engineering workflow – use AI tools as integral to writing, testing, debugging, and delivering code.
• Proactively identify the right engagements – gauge fit and communicate when the engagement is not the right fit.
• Build cross‑functional trust – partner with Sales, Customer Success, and Product Engineering as a trusted technical voice.
• Instrument and measure impact – track implementation cycle time, customer outcome achievement, pattern reuse rate, and product signal quality.

Qualifications

• 5+ years of experience, including a track record of owning customer‑facing technical engagements end‑to‑end.
• Demonstrated ability to architect reusable solutions and mentor other engineers.
• Comfortable operating autonomously across 4–6 concurrent customer engagements.
• Hands‑on experience shipping software in customer‑facing contexts – have owned or significantly contributed to implementations, integrations, or technical engagements delivering solutions directly to customers.
• Proficient in complex codebases – read, write, and review production code confidently, navigate unfamiliar systems, and submit PRs with appropriate testing and review awareness.
• Fluency with data and integrations – understand event schemas, data pipelines, APIs, SDKs, and building blocks of analytics implementations.
• Default to showing, not telling – use prototypes, wireframes, demos, and visual artifacts to communicate technical solutions.
• Operate with high ownership and bias toward action – build something, show it, learn, iterate fast; do not hand off problems.
• Communicate clearly with diverse audiences – converse technically about data pipelines and also business‑oriented about metrics and their impact.
• Relentless about delivering customer value – drive implementations to completion, remove blockers, and find creative paths.
• Curious and fast‑learning – pick up new domains quickly and apply that knowledge rapidly.
• Familiarity with TypeScript, React, Python, Node.js, and AWS.

Equal Employment Opportunity Statement

As set forth in Amplitude's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.