Engineering Rep Step 1

Ameren; Decatur (IL); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

Annual incentive payments

Job summary

Ameren Illinois is seeking an Engineering Representative Step 1 to support customer projects and learn through a structured training program. You will handle calls and emails, gather project details, and use company systems to initiate and complete standard design work for electric, gas, and lighting services.

The role emphasizes customer satisfaction, collaboration with other departments, and training of new staff as needed.

Qualifications

• Completion of high school algebra or above with a grade of C or better.
• High school diploma or equivalent required.
• D.C. and A.C. electricity course or equivalent with grade C or better from an accredited institution.
• 1 year experience working with electricity may be considered in lieu of the DC/AC course.
• Transcript may be requested if selected.

Responsibilities

• Complete the Engineering Representative Training Program, including three gas and electric classroom modules.
• Advise customers on proper electric, gas, and lighting policies.
• Handle incoming and outgoing calls and emails to gather details for customer projects.
• Use training and company systems to initiate, engineer, and complete standard design customer requests.
• Assist with initiation of non-standard customer projects by asking questions and entering clear notes for other departments.
• Participate in quality monitoring and coaching to ensure customer interactions meet company standards.
• Maintain positive relationships with customers and colleagues across departments.
• Support team members by assisting with workload and help train new employees.

Education

High school diploma or equivalent

Algebra or higher with grade C or better

D.C. and A.C. electricity course or equivalent

1 year experience working with electricity (may substitute course)

Job description

About Ameren Illinois

Ameren Illinois provides electric transmission and distribution service and natural gas distribution service. Every day, we deliver electricity to 1.2 million electric and 816,000 natural gas customers in central and southern Illinois. We deliver safe, reliable energy to more than 1,200 communities.

Ameren Illinois provides electric transmission and distribution service and natural gas distribution service. Every day, we deliver electricity to 1.2 million electric and 816,000 natural gas customers in central and southern Illinois. We deliver safe, reliable energy to more than 1,200 communities.

Ameren Illinois is looking for an Engineering Representative Step 1 who will be responsible for the following:

Position Description

• Complete the Engineering Representative Training Program, which includes three gas and electric classroom modules. The employee must successfully pass weekly tests and two final exams with a minimum average score of 70%. Upon completion, the employee should be able to confidently advise customers on proper electric, gas, and lighting policies.
• Handle incoming and outgoing customer calls and email correspondence to gather details for customer-requested projects.
• Use training and company computer systems to initiate, engineer, and complete standard design customer requests, ensuring adequate electric, natural gas, and lighting service is provided.
• Assist with the initiation of non-standard customer projects by asking appropriate questions and entering clear, concise notes to support other departments in meeting with customers and completing the engineering and design work.
• Participate in quality monitoring and coaching sessions to ensure all customer interactions (calls and emails) meet company standards.
• Maintain positive and productive relationships with customers and colleagues across departments, with a primary focus on customer satisfaction.
• Support team members as needed by assisting with departmental workload.
• Help train new employees on job responsibilities and computer systems.

Position Requirements

• High school diploma or equivalent required.
• Successful completion of high school algebra or above with a grade of "C" or above required.
• Satisfactory completion of courses with a grade C or better in D.C. and A.C. electricity or the equivalent from an accredited university, college or junior college required.
• 1 year experience working with electricity may be considered in lieu of D.C. & A.C. course.
• If selected, applicants will be asked to provide high school and/or college or junior college transcripts.

Hourly Pay

• Step 1 - 31.11 USD
• Step 1 (b) - 32.11 USD
• Step 2 - 33.11 USD
• Step 2 (b) - 34.16 USD
• Step 3 - 35.21 USD
• Step 4 - 37.24 USD
• Step 5 - 39.26 USD

Please note that the starting hourly pay for this position is at the Step 1 level displayed above and below. Pay progression is outlined above.

Hourly Pay

• Grade Step BB 015 Step 1 of 2 - 32.20 USD
• Grade Step BB 015 Step 2 of 2 (Top Step) - 33.24 USD

Position is eligible for annual incentive payments based on company performance and subject to sole management discretion. Visit our Benefits & Perks Page for more information on benefits provided to regular full-time employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.