Engineering Rep Step 1

Ameren Corporation; Decatur (IL); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

Annual incentive payments

Job summary

Ameren Illinois is seeking an Engineering Representative Step 1 to complete training modules and confidently advise customers on electric, gas, and lighting policies. The role handles calls and emails, initiates standard design requests, and supports cross-department collaboration to ensure efficient engineering and design work.

The position offers a defined pay progression with hourly steps and eligibility for annual incentive payments, reflecting a commitment to developing skilled engineers in

Qualifications

• High school diploma or equivalent required.
• Successful completion of algebra or above with grade C or better required.
• D.C. and A.C. electricity courses completed or equivalent from a university/college required.

Responsibilities

• Handle incoming and outgoing customer calls and emails to gather details for customer-requested projects.
• Use training and company computer systems to initiate, engineer, and complete standard design customer requests.
• Assist with initiation of non-standard customer projects by asking questions and entering clear notes to support other departments.
• Participate in quality monitoring and coaching sessions to ensure customer interactions meet company standards.
• Maintain positive relationships with customers and colleagues across departments, focusing on customer satisfaction.
• Support team members as needed by assisting with workload.
• Help train new employees on job responsibilities and computer systems.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Algebra or higher with grade C or better

D.C. and A.C. electricity courses completed

Tools

Company computer systems

Job description

## Engineering Rep Step 1Applylocations: Decatur, ILtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: June 30, 2026 (12 days left to apply)job requisition id: 032780**About Ameren Illinois**Ameren Illinois provides electric transmission and distribution service and natural gas distribution service. Every day, we deliver electricity to 1.2 million electric and 816,000 natural gas customers in central and southern Illinois. We deliver safe, reliable energy to more than 1,200 communities.Ameren Illinois is looking for an Engineering Representative Step 1 who will be responsible for the following:Position Description* Complete the Engineering Representative Training Program, which includes three gas and electric classroom modules. The employee must successfully pass weekly tests and two final exams with a minimum average score of 70%. Upon completion, the employee should be able to confidently advise customers on proper electric, gas, and lighting policies.* Handle incoming and outgoing customer calls and email correspondence to gather details for customer-requested projects.* Use training and company computer systems to initiate, engineer, and complete *standard design* customer requests, ensuring adequate electric, natural gas, and lighting service is provided.* Assist with the initiation of non-standard customer projects by asking appropriate questions and entering clear, concise notes to support other departments in meeting with customers and completing the engineering and design work.* Participate in quality monitoring and coaching sessions to ensure all customer interactions (calls and emails) meet company standards.* Maintain positive and productive relationships with customers and colleagues across departments, with a primary focus on customer satisfaction.* Support team members as needed by assisting with departmental workload.* Help train new employees on job responsibilities and computer systems.Position Requirements* High school diploma or equivalent required.* Successful completion of high school algebra or above with a grade of "C" or above required.* Satisfactory completion of courses with a grade C or better in D.C. and A.C. electricity or the equivalent from an accredited university, college or junior college required.* 1 year experience working with electricity may be considered in lieu of D.C. & A.C. course.\*If selected, applicants will be asked to provide high school and/or college or junior college transcripts.**Hourly Pay:**Step 1 - 31.11 USDStep 1 (b) - 32.11 USDStep 2 - 33.11 USDStep 2 (b) - 34.16 USDStep 3 - 35.21 USDStep 4 - 37.24 USDStep 5 - 39.26 USD\*\*Please note that the starting hourly pay for this position is at the Step 1 level displayed above and below. Pay progression is outlined above.**Hourly Pay:**Grade Step BB 015 Step 1 of 2 - 31.11 USDGrade Step BB 015 Step 2 of 2 (Top Step) - 32.11 USDPosition is eligible for annual incentive payments based on company performance and subject to sole management discretion. Visit our Benefits & Perks Page for more information on benefits provided to regular full-time employees. **If end date is listed, the posting will come down at 12:00 am on that date:**Tuesday June 30, 2026**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.**Ameren is a leader in the energy industry, and our transformation toward more clean, renewable energy is also transforming other industries and infrastructure in our communities. As a regional company serving local customers, we not only serve our communities, we're a part of them. This isn't just a job. At Ameren, we invest in you, so you can power the quality of life you want.