Engineering Programs Lead - AI & Automation Delivery

Cisco Systems, Inc.; Clegg (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Cisco Systems, Inc. CX Engineering - Workflow and Intellectual Capital designs, builds, and operates the platforms, automation, and knowledge capabilities that power Cisco's global technical-support experience.

This role coordinates cross‑functional programs to align engineering delivery with strategic goals and ensures governance and reporting structures support informed decision-making. Ideal candidates bring senior program management experience across multiple teams, with a focus on threat

Qualifications

• Bachelor's degree in business, engineering, computer science, information systems, or a related field, plus 7 years of project or program management experience; or a master's degree plus 4 years of experience.
• Experience leading technical projects involving multiple teams.
• Experience setting project goals, timelines, metrics, responsibilities, and key dependencies.
• Experience identifying risks, managing escalations, and keeping stakeholders informed.
• Experience conducting threat modeling, identifying and prioritizing vulnerabilities, and maintaining asset inventories for applications, infrastructure, or cloud environments.

Responsibilities

• Coordinate multiple high-stakes projects in parallel to align engineering execution with our broader organizational strategic goals.
• Manage the end-to-end program lifecycle, including schedule, scope, and resource allocation, to ensure high-quality delivery across complex interdependencies.
• Implement robust program governance and stakeholder reporting structures to drive informed decision-making and transparency.
• Drive organizational change and process maturity by identifying risks, managing escalations, and re-engineering workflows to maximize team productivity.
• Mentor and upskill team members to foster a culture of technical excellence and operational resilience.

Skills

Project leadership

Program governance

Risk management

Threat modeling

Stakeholder management

Education

Bachelor's degree in business, engineering, CS, IS, or related field

Tools

SAST

DAST

SCA

SIEM

Tenable

Wiz

Case-management systems

Engineering workflow tools

Job description

Cisco Systems, Inc. CX Engineering - Workflow and Intellectual Capital designs, builds, and operates the platforms, automation, and knowledge capabilities that power Cisco's global technical-support experience.

This role coordinates cross‑functional programs to align engineering delivery with strategic goals and ensures governance and reporting structures support informed decision-making. Ideal candidates bring senior program management experience across multiple teams, with a focus on threat