Engineering Program Manager, Cloud & AI CX

Cisco Systems, Inc.; North Carolina; Hybrid; USD 139,000 - 201,000; Full time

Job summary

Cisco Systems, Inc. in RTP, North Carolina, is seeking a Technical Program Manager to lead end-to-end planning across cloud-based product and engineering teams within an agile environment.

You will collaborate with engineering, product management, operations, and marketing to plan timelines, identify risks, and drive technical tradeoffs to deliver high-quality software. This role emphasizes process improvements and cross-functional leadership.

Qualifications

• Bachelor's degree with 8+ years of experience in a program or product manager role, or Master's degree with 6+ years of related experience.
• Experience in identifying, analyzing, and resolving program issues.
• Experience supporting software development projects through the SDLC.
• Experience managing technical programs using agile methodologies with Jira, Confluence or SharePoint.

Responsibilities

• Collaborate with engineering, product management, operations, and marketing to align project goals and ensure cohesive execution.
• Identify risks and develop mitigation strategies to minimize impact on timelines.
• Serve as central point of contact for project updates and communications with stakeholders.
• Oversee project budgets and ensure resources are used efficiently to meet goals.
• Ensure engineering outputs meet Cisco quality standards and customer expectations.
• Track project performance using Jira, Confluence and SharePoint.
• Report on progress, successes, and areas for improvement.
• Provide guidance to engineering teams to foster a collaborative environment.
• Identify opportunities for process optimization and implement improvements.

Skills

Cross-functional collaboration

Communication

Agile methodologies

Risk management

Education

Bachelor's degree

Master's degree

Tools

Jira

Confluence

SharePoint

Job description

Cisco Systems, Inc. in RTP, North Carolina, is seeking a Technical Program Manager to lead end-to-end planning across cloud-based product and engineering teams within an agile environment.

You will collaborate with engineering, product management, operations, and marketing to plan timelines, identify risks, and drive technical tradeoffs to deliver high-quality software. This role emphasizes process improvements and cross-functional leadership.