Engineering PM Lead – Customer Systems

Apple, Inc.; Jackson (TN); On-site; USD 170,000 - 210,000; Full time

Job summary

Apple, Inc. is seeking a seasoned Manager of Engineering Program Management for Customer Systems to lead a global team delivering multi-year platform initiatives across a large contact center footprint.

You will own the portfolio roadmap, budget, and delivery health, partnering with engineering, architecture, business, and finance to turn strategy into executable roadmaps. Generative AI is central to the team’s objectives; you will drive adoption of GenAI and agentic tooling while ensuring

Qualifications

• 10+ years in technical or engineering program management delivering large cross-functional initiatives.
• 5+ years in direct people management across dispersed teams.
• Experience owning program budgets, forecasting, and ROI evaluation.
• Hands-on with Generative AI tools applied to program execution.

Responsibilities

• Lead a team of Engineering Program Managers delivering multi-year platform initiatives.
• Own portfolio roadmap, delivery health, and budget.
• Partner with engineering, architecture, business, and finance to turn strategy into roadmaps.

Skills

PM leadership

Generative AI

Budget ownership

Cross-functional

Vendor negotiation

Data-driven decisions

Communication

Scrum/PMCerts

Education

Bachelor's or Master's in CS/Eng

Tools

LLMs

Job description

Apple, Inc. is seeking a seasoned Manager of Engineering Program Management for Customer Systems to lead a global team delivering multi-year platform initiatives across a large contact center footprint.

You will own the portfolio roadmap, budget, and delivery health, partnering with engineering, architecture, business, and finance to turn strategy into executable roadmaps. Generative AI is central to the team’s objectives; you will drive adoption of GenAI and agentic tooling while ensuring