Engineering Operations: AI Automation & Metrics

Kraken; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Kraken is seeking an experienced Engineering Operations professional to improve efficiency by owning processes and tooling that reduce friction for engineering teams. You will administer Jira/Confluence, apply AI-driven automation, and maintain reliable metrics and delivery reporting.

You will translate vague stakeholder requests into scoped work, collaborate across remote teams, and help steer engineering efficiency initiatives with clear documentation and governance.

Qualifications

• 3+ years in operations, process, or tooling roles with at least one shipped project.

Responsibilities

• Own processes and tooling that remove friction for engineering teams.
• Administer Jira and Confluence including configuration, workflows, permissions and automations.
• Own triage and intake process to ensure work is properly routed to engineering.
• Run weekly delivery reporting to leadership and keep roadmaps healthy.
• Ensure engineering metrics data quality, definitions and ownership records.

Skills

Jira administration

AI in ops/day-to-day

Systems thinking

Documentation

Stakeholder communication

Process automation

Remote collaboration

SQL

TypeScript

Tools

Jira automation rules

Rovo agents

Slack integrations

Slack API

Job description

Kraken is seeking an experienced Engineering Operations professional to improve efficiency by owning processes and tooling that reduce friction for engineering teams. You will administer Jira/Confluence, apply AI-driven automation, and maintain reliable metrics and delivery reporting.

You will translate vague stakeholder requests into scoped work, collaborate across remote teams, and help steer engineering efficiency initiatives with clear documentation and governance.