Engineering Manager (Trust & Transparency)

Trustpilot; Boston (MA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working options

Competitive compensation package + bonus

25 days holiday per year

Paid volunteering days

Learning and development opportunities

Comprehensive health package

Central office with amenities

Job summary

A leading tech company is seeking an experienced Engineering Manager focused on Trust and Transparency to lead its Cloud Services Software Engineering team. You will manage a medium-sized team, driving key success metrics while collaborating with Product, Data Science, and Analytics teams. The ideal candidate has extensive experience in scalable systems, cloud services, and mentoring engineers. This role offers flexible working options, competitive compensation, and comprehensive health benefits.

Qualifications

• Experienced Engineering Manager in a Product/Customer-driven environment.
• Experience with cloud services like AWS and Google Cloud.
• Proficiency in managing and mentoring a medium-sized team.

Responsibilities

• Manage a medium-sized team fostering collaboration and accountability.
• Drive key success metrics and manage major initiatives.
• Collaborate cross-functionally with various stakeholders.

Skills

Agile Methodology

Team Leadership

Cloud Services

Stakeholder Management

Full-stack Development

Tools

AWS

Docker

React

TypeScript

Job description

Engineering Manager (Trust & Transparency)

Trustpilot 27 May 2025

Cloud Services Software Engineering Team Leadership Engineering Manager Agile Methodology

We are seeking an experienced Engineering Manager to lead a team focused on enhancing the integrity of our platform. You will play a vital role in upholding the core values of Trustpilot by building and maintaining user Trust. This role involves using the latest technologies to deliver value to our users, developing software engineers, and ensuring team effectiveness. You will collaborate cross-functionally with Product Management, Data Science, and Data Analytics teams.

What you’ll be doing:

• Manage a medium-sized team, fostering a culture of collaboration, accountability, and high performance.
• Define, track, and drive key success metrics for team performance, system reliability, and fraud detection effectiveness.
• Manage the delivery of major initiatives and balance delivery with sustainable engineering practices.
• Work closely with Product, Data Science & Analytics, and other stakeholders.
• Define and prioritise deliverables for new products/enhanced functionality.
• Collaborate with engineering leadership to develop and retain skilled team members.
• Manage and mitigate high-risk elements of initiatives, communicating issues, risks, and dependencies with stakeholders.
• Ensure teams have high technical proficiency and aim for quality.
• Develop and support a great team of skilled and motivated engineers, setting clear expectations via constant feedback and 1:1s practices.
• Facilitate the advancement of team members through developmental opportunities and targeted skill enhancement.
• Build a positive and consistent work environment based on transparency, accountability, and trust.

Who you are:

• Experienced Engineering Manager in a Product/Customer-driven environment.
• Experience managing a small-medium sized team with a full-stack software engineering background.
• Extensive background in high-volume, scalable distributed systems.
• Experience with cloud services (e.g., AWS, Google Cloud) and scalable infrastructure best practices.
• Experience developing and deploying Full-stack services (React, CSS, TypeScript, Node.js, Database management, API integrations).
• Ability to use data and metrics to inform decisions and align engineering efforts with business goals.
• Extensive stakeholder management experience.
• Solid background in API technologies and Agile Methodology.
• Experience in coaching, mentoring, and growing your team.
• An aspiration to contribute to the future and make crucial technical decisions.
• Explore cloud and SaaS platforms.

Nice to have:

• Experience with AWS (CDK, ECS, Lambda, SNS, SQS), Docker, CloudFormation
• Familiarity with Typescript, Node.js, C#
• Experience with React, Next.js, CSS Modules, SASS, Styled Components
• Database experience with DynamoDB, PostgreSQL, MongoDB, BigQuery

Benefits:

• Flexible working options
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday after your 1 year anniversary
• Two (paid) volunteering days a year
• Learning and development opportunities through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and access to HeadspacePaid parental leave
• Central office with coffee bar, canteen, and table tennis
• Regular opportunities to connect with colleagues
• Opportunity to join the Trustpilot Social Club
• Employee discounts

How to Apply

Interested in this position? Please submit your resume and cover letter through the application portal.