Senior Solutions Engineer

Trustpilot, Inc.; New York (NY); On-site; USD 97,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k matching

Vacation days

Volunteer days

Learning & development

Office perks (free breakfast/lunch)

Rooftop deck and snacks

Headspace access

Life Time Fitness discount

Job summary

Trustpilot, Inc. is seeking a Senior Solutions Engineer in New York to be the technical and consultative partner to the New Business and Account Management teams, enabling customers to realize the value of Trustpilot’s platform during the sales process.

You will translate customer needs into tailored solutions, design integration approaches, and deliver technical credibility that drives confidence and conversion.

Qualifications

• Experience in pre-sales, solutions consulting or technical advisory roles within a SaaS/tech environment.
• Strong understanding of APIs, web integrations, data flows, and common SaaS architecture.
• Excellent communication and presentation skills—translate technical concepts into business value.
• Customer-centric and commercially aware with strong problem-solving ability.
• Able to manage multiple sales opportunities and stakeholders simultaneously.
• Experience collaborating across Sales, Product, and Customer Success.

Responsibilities

• Technical Discovery: uncover customer needs, environments, and integration requirements.
• Solution Design: develop clear, scalable solutions meeting objectives and feasibility.
• Product Demonstrations: deliver tailored demos showing value and ROI.
• Proof-of-Concepts: support pilots to validate functionality and impact before signature.
• Technical Enablement: act as trusted advisor through the sales cycle, answering questions.
• Cross-Functional Collaboration: work with Product, Engineering, and Implementation for handover.
• Documentation & Knowledge Transfer: maintain documentation for proposed solutions.

Skills

APIs & integrations

SaaS architecture

Pre-sales experience

Client stakeholder mgmt

Communication skills

Demo & presentation

Technical advisory

Job description

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust.

As a Senior Solutions Engineer, you are the technical and consultative partner to the New Business and Account Management teams — enabling customers to understand and realize the value of Trustpilot’s platform during the sales process.

You are responsible for translating customer needs into tailored solutions, designing integration approaches, and delivering technical credibility that drives confidence and conversion.

Your work bridges technology and business outcomes, ensuring every deal is both commercially and technically sound.

This is a high-impact, customer-facing role that combines technical expertise with commercial influence. Success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation.

What you’ll be doing:

• Technical Discovery: Partner with Account Executives to uncover customer needs, system environments, and integration requirements.
• Solution Design: Develop clear, scalable solutions that meet business objectives and align with technical feasibility.
• Product Demonstrations: Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI.
• Proof-of-Concepts: Support pilot programs to validate functionality, integration, and impact prior to contract signature.
• Technical Enablement: Act as a trusted advisor throughout the sales cycle — answering technical questions and resolving blockers.
• Cross-Functional Collaboration: Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover.
• Documentation & Knowledge Transfer: Maintain accurate documentation for proposed solutions and integration requirements.
• Feedback Loop: Capture recurring customer feedback and insights to inform product development and roadmap prioritization.

Who you are:

• You have experience in pre-sales, solutions consulting, or technical advisory roles within a SaaS or technology environment.
• Strong understanding of APIs, web integrations, data flows, and common SaaS architecture.
• Excellent communication and presentation skills — able to translate technical concepts into business value.
• Customer-centric and commercially aware, with strong problem-solving ability.
• Comfortable managing multiple sales opportunities and stakeholders simultaneously.
• Experience collaborating across Sales, Product, and Customer Success.
• Organized, proactive, and motivated by solving customer challenges through technology.

What's in it for you?

• A competitive base salary of $97,000-$110,000 gross per year, plus a competitive commission structure. The base salary range stated doesn't include any variable pay such as bonuses or commission or other benefits.
• Ability to work with the top account executives at Trustpilot and learn from them.
• 20 vacation days + 2 personal days +10 paid holidays per year.
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist.
• Full health insurance.
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary.
• Discounted club membership at Life Time Fitness.
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health.
• A friendly, open office complete with a rooftop deck with wifi and snacks and drinks.
• Free breakfast and lunch on Wednesdays and Thursdays and extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few.

Additional information

We are passionate about what we do. Our Commercial organization is diverse, collaborative and it is a fun place to work. Our culture is fast-paced, and our employees grow as we do. You will have plenty of personal development and coaching opportunities. We are a global organization with head office in Denmark, Copenhagen.

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([e-mail]) quoting the role you wish to apply for.