Engineering Manager, Technical Operations & Reliability

MarketAxess Holdings Inc.; New York (NY); Hybrid; USD 190,000 - 240,000; Full time

Benefits offered by this job

Free lunch in the office

Paid time off

401(k) with employer match

Wellness stipend

Tuition assistance

Job summary

A leading financial technology firm is seeking an Engineering Manager for Technical Operations in New York. This role will lead the Technology Operations team by overseeing ITIL processes, managing Major Incident responses, and improving service readiness. Candidates should have over 8 years in technology operations, with strong experience in the electronic trading industry, and excellent leadership skills. This position offers a hybrid work environment, competitive compensation, and generous benefits.

Qualifications

• 8+ years in Technology Operations, IT Service Management, or SRE.
• 5+ years in the electronic trading technology industry.
• Experience with monitoring tools.

Responsibilities

• Lead the US Technology Operations team supporting ITIL processes.
• Manage Major Incident response for critical environments.
• Own and govern Incident, Problem, and Change Management processes.

Skills

Leadership skills

Operational judgment

Analytical mindset

Strong communication skills

ITIL process ownership

Crisis management

Mentorship abilities

Collaboration skills

Education

Bachelor's degree preferred

Tools

Jira

Confluence

SQL

Python

AWS

FIX protocol

Job description

A leading financial technology firm is seeking an Engineering Manager for Technical Operations in New York. This role will lead the Technology Operations team by overseeing ITIL processes, managing Major Incident responses, and improving service readiness. Candidates should have over 8 years in technology operations, with strong experience in the electronic trading industry, and excellent leadership skills. This position offers a hybrid work environment, competitive compensation, and generous benefits.