Engineering Manager II — Tier III Production Ops Lead

Deloitte France; Arlington (VA); On-site; USD 138,000 - 229,000; Full time

Job summary

Deloitte is seeking an Engineering Manager II to lead Tier III production support for mission-critical applications within the GPS Engineering as a Service team. You will coordinate with development, database, and operations to resolve complex incidents, monitor jobs, and communicate risks and workarounds to stakeholders.

The role requires 6+ years of production operations experience, 3+ years of leadership, strong SQL skills, and the ability to travel about 30%.

Qualifications

• Bachelor's degree required.
• 6+ years supporting production applications or technology operations.
• 3+ years leading production support teams or incident response.
• Experience with incident management and root-cause analysis.
• SQL used for analysis and troubleshooting.
• Willingness to travel ~30% and authorized to work in the US.

Responsibilities

• Lead Tier III production support for mission-critical applications and scheduled jobs.
• Manage incidents, service requests, escalations, and high-priority production issues.
• Troubleshoot complex application, database, infrastructure, and integration problems to identify root causes.
• Coordinate with cross-functional teams to resolve issues and reduce risk.
• Communicate impacts, status, risks, workarounds, and resolution plans to stakeholders.

Skills

Independent work

Team collaboration

Communication skills

Attention to detail

Relationship building

Project leadership

Multi-tasking

Mentoring

Deadline-driven

Education

Bachelor's degree

Tools

SQL

Job description

Deloitte is seeking an Engineering Manager II to lead Tier III production support for mission-critical applications within the GPS Engineering as a Service team. You will coordinate with development, database, and operations to resolve complex incidents, monitor jobs, and communicate risks and workarounds to stakeholders.

The role requires 6+ years of production operations experience, 3+ years of leadership, strong SQL skills, and the ability to travel about 30%.