Engineering Manager, Enablement

coconutsoftware; United States; Remote; USD 98,000 - 147,000; Full time

Benefits offered by this job

Health and dental coverage

Retirement plan matching

Wellness allowance

Employee options

Internet subsidy

Job summary

coconutsoftware Lead an engineering enablement team that provides infrastructure, data, tooling, service standards, and implementation support used by product teams and enterprise customers. You'll guide people and delivery while balancing planned platform work with operational needs and changing requests.

The role includes supporting the team's on-call rotation and incident response. We seek someone with 3+ years of leadership in engineering and experience guiding enablement areas such as

Qualifications

• At least three years of engineering people leadership experience.
• Experience leading an enablement area such as platform engineering, DevOps/SRE, or data engineering.
• Hands-on engineering experience and working knowledge of cloud infrastructure, CI/CD, observability, web applications, or modern engineering practices.
• Experience managing intake, prioritization, and capacity without a dedicated product manager.
• Background leading on-call teams, incident response, and blameless learning reviews.
• Strong stakeholder skills, including working directly with enterprise customers and their technical teams.

Responsibilities

• Hire, onboard, coach, and develop engineers; provide feedback, manage performance, and support career growth.
• Triage requests from engineering, services, security, and other partners, then plan team capacity and priorities.
• Turn broader enablement plans into team objectives, and adjust sequencing as business or customer needs change.
• Guide delivery of secure, reliable, well-documented engineering work while addressing platform health and technical debt.
• Build knowledge sharing and cross-training practices, and support incident playbooks and blameless reviews.
• Work with product partners and enterprise technical teams to clarify needs and align solutions.

Skills

People leadership

Enablement strategy

Platform engineering

DevOps/SRE

Data engineering

Cloud infrastructure

CI/CD

Observability

Incident response

Stakeholder management

Job description

Role overview

Lead an engineering enablement team that provides infrastructure, data, tooling, service standards, and implementation support used by product teams and enterprise customers. You'll guide people and delivery while balancing planned platform work with operational needs and changing requests. The role includes supporting the team's on-call rotation and incident response.

Responsibilities

• Hire, onboard, coach, and develop engineers; provide feedback, manage performance, and support career growth.
• Triage requests from engineering, services, security, and other partners, then plan team capacity and priorities.
• Turn broader enablement plans into team objectives, and adjust sequencing as business or customer needs change.
• Guide delivery of secure, reliable, well-documented engineering work while addressing platform health and technical debt.
• Build knowledge sharing and cross-training practices, and support incident playbooks and blameless reviews.
• Work with product partners and enterprise technical teams to clarify needs and align solutions.

Requirements

• At least three years of engineering people leadership experience, including coaching and performance management.
• Experience leading an enablement area such as platform engineering, DevOps/SRE, or data engineering.
• Prior hands-on engineering experience and working knowledge of cloud infrastructure, CI/CD, observability, web applications, or modern engineering practices.
• Experience managing intake, prioritization, and capacity without a dedicated product manager.
• Background leading on-call teams, incident response, and blameless learning reviews.
• Strong stakeholder skills, including working directly with enterprise customers and their technical teams.

Benefits and work setup

The position is remote within Canada. Listed benefits include health and dental coverage, retirement plan matching, an annual wellness allowance, employee options, and an internet subsidy.