Engineering Manager - CX (Event)

StubHub; New York (NY); Ibrido; USD 300.000 - 400.000; Tempo pieno

Vantaggi offerti da questo lavoro

Accelerated Growth Environment

Top Tier Compensation Package

Flexible Time Off

Comprehensive Benefits Package

Descrizione del lavoro

StubHub, a global live-events marketplace, seeks an Engineering Manager to guide the performer landing and event selection experiences across web and mobile. Hybrid in New York City, you will own product quality, experimentation, and talent development while driving commercial outcomes.

You’ll partner with Product, Design, and Data to ship high-impact features, improve conversion and engagement, and raise engineering standards across reliability and performance.

Competenze

• 7+ years of software engineering experience with production systems.
• 3+ years of direct people leadership, including hiring and performance reviews.
• Experience leading consumer-facing web/mobile products with measurable outcomes.
• Strong technical judgment and system design experience.
• Experience applying AI to customer products with guardrails.
• Ability to drive experiments and data-informed decisions.

Mansioni

• Drive measurable commercial impact by linking engineering work to conversion and engagement metrics.
• Lead through experimentation with Product, Design, and Data teams.
• Turn ambiguities into focused plans and deliver with urgency and quality.
• Hire, coach, and develop senior engineers; sustain high performance.
• Own technical quality through architecture reviews and code discussions.
• Apply AI thoughtfully to improve customer experiences and workflows.

Conoscenze

Software engineering

People leadership

Experimentation

Data-driven decisions

AI in products

System design

Descrizione del lavoro

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub is hiring an Engineering Manager to lead the team responsible for the performer landing and event selection experiences used by millions of fans across web and mobile. This is a technical and commercial leadership role for someone who can turn customer insight and data into measurable business results, move quickly through ambiguity, and build a high-performing engineering team. You’ll own the quality and execution of highly visible consumer experiences while raising the bar across product thinking, experimentation, technical judgment, and talent.

Location: Hybrid (3 days in office/2 days remote) – New York City, NY

About the Team:

The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day.

Within CX, the Events team owns the critical moment when a fan moves from exploring performers, teams, and tournaments to selecting the right event. This is where curiosity becomes purchase intent. The team combines customer insight, thoughtful design, resilient engineering, ranking and personalization, and rapid experimentation to make event selection fast, relevant, and trustworthy—ultimately helping more fans find and attend the live experiences they love.

Why This Role Matters:
You’ll lead one of StubHub’s most visible and commercially important consumer surfaces, serving as a major entry point for paid search, organic discovery, and other high-intent traffic. The product and technical decisions your team makes directly influence conversion, engagement, retention, and Gross Merchandise Sales by determining how effectively fans move from discovery toward purchase. This is a high-visibility role with end-to-end ownership, close partnership across Product, Design, and Data, and a direct connection between engineering decisions and business performance.

What You’ll Do:

• Drive measurable commercial impact: Identify high-leverage customer problems, define clear success metrics, and connect engineering investments to improvements in conversion, engagement, retention, and GMS.
• Lead through experimentation: Partner with Product, Design, and Data to form hypotheses, deliver focused experiments, evaluate results rigorously, and use what you learn to launch, revise, or stop investments.
• Create clarity and execute quickly: Turn ambiguous customer and business problems into focused plans, make sound decisions with incomplete information, remove blockers, and ensure commitments are delivered with urgency and quality.
• Raise the bar on talent density: Hire exceptional engineers, establish clear expectations, coach performance directly, develop senior technical leaders, and make timely, principled decisions when performance does not meet the bar.
• Own technical quality: Remain deeply engaged in system-design and code-review discussions, challenge architectural decisions, and guide tradeoffs across scalability, reliability, performance, security, and long-term maintainability.
• Apply AI thoughtfully: Identify practical opportunities to use AI in customer experiences and engineering workflows while establishing appropriate evaluation methods, quality thresholds, and safeguards.
• Partner across the business: Work as a true counterpart to Product, Design, Data, Marketing, and other engineering teams—bringing customer, commercial, and technical judgment to roadmap decisions rather than simply executing predefined requirements.

What Success Looks Like:

• Measurable improvements in customer and commercial outcomes, including conversion, engagement, relevance, performance, reliability, and GMS.
• A consistent experimentation cadence that produces clear decisions and demonstrable customer learning.
• Fast, predictable delivery of high-quality initiatives tied to company objectives, including in situations where requirements or dependencies are initially unclear.
• Stronger system health and engineering quality, reflected in areas such as latency, availability, incident reduction, maintainability, and development velocity.
• A high-performing team with clear expectations, strong accountability, active coaching, growing technical leadership, and continuously improving impact per engineer.

What We’re Looking For:

• 7+ years of software engineering experience, including technical ownership of production systems and business-critical customer experiences.
• 3+ years of direct people leadership experience, with meaningful ownership of hiring, coaching, performance reviews, promotions, performance improvement, and difficult talent decisions.
• Experience leading engineering for consumer-facing web or mobile products where success was measured through commercial or customer outcomes such as conversion, revenue, retention, or engagement.
• Strong technical judgment and recent experience participating in code reviews, system-design reviews, and architectural decisions; regular coding is not required.
• Demonstrated success using experimentation, customer evidence, and data to make product and engineering investment decisions.
• Proven ability to work from first principles, create direction without a complete playbook, prioritize ruthlessly, and deliver under tight timelines.
• Experience applying AI to customer products or engineering workflows, with an understanding of quality evaluation, guardrails, and measurable impact.
• A track record of building high-performing teams, delivering candid feedback, developing senior engineers, and holding a consistently high performance bar.

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range

$300,000 - $400,000 USD

About Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.