Senior Product Manager- Consumer Experience

StubHub; New York (NY); Ibrido; USD 194.000 - 270.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity

401(k)

Paid time off

Paid parental leave

Health benefits

Descrizione del lavoro

StubHub is seeking a Senior Product Manager for the Consumer Experience to lead software design and delivery in a fast-paced live events marketplace. The role is based in New York with a telecommuting option up to two days per week, requiring collaboration across engineering, design, and product teams to balance buyer and seller needs at scale.

Ideal candidates will have a Bachelor’s degree in Computer Science or related field with extensive experience in product management, SDLC, and AI-enabled

Competenze

• Bachelor’s degree in Computer Science or related field plus 6 years of experience in software/product management.
• 6 years of experience delivering customer value at scale and collaborating cross-functionally.
• 3 years of experience in a global two-sided marketplace and AI-powered customer experiences.

Mansioni

• Design, develop, and modify software systems and components using appropriate programming languages, frameworks, and tools.
• Analyze user requirements and system specifications to determine software design approaches, data structures, and algorithms.
• Write, test, and maintain high-quality source code, ensuring correctness, efficiency, and coding standards.
• Develop and integrate APIs and backend services to enable communication between components and external systems.
• Debug and resolve software defects and system issues by analyzing code behavior, logs, and runtime conditions.
• Implement automated unit, integration, and system tests to validate functionality and prevent regressions.
• Optimize software performance by improving execution speed, memory usage, and response times.
• Design and implement database interactions, including schema design, queries, and data validation.
• Develop and maintain build scripts and deployment configurations for consistent releases.
• Document software designs and implementation details for ongoing development.
• Collaborate with other technical personnel to resolve compatibility or functionality issues.

Formazione

Bachelor's degree in Computer Science or related field

Descrizione del lavoro

Senior Product Manager- Consumer Experience

New York, New York, United States

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

Senior Product Manager- Consumer Experience

STUBHUB, INC. | New York, NY

Job Duties

• Design, develop, and modify software systems and application components using appropriate programming languages, frameworks, and development tools (10%).
• Analyze user requirements and system specifications to determine software design approaches, data structures, and algorithms (10%).
• Write, test, and maintain high-quality source code, ensuring correctness, efficiency, and adherence to coding standards (10%).
• Develop and integrate application programming interfaces (APIs) and backend services to enable communication between software components and external systems (5%).
• Debug and resolve software defects and system issues by analyzing code behavior, logs, and runtime conditions (5%).
• Implement automated unit, integration, and system tests to validate software functionality and prevent regressions (10%).
• Optimize software performance by improving execution efficiency, memory usage, and response times (5%).
• Design and implement database interactions, including schema design, queries, and data validation within applications (10%).
• Develop and maintain build scripts and deployment configurations to support consistent software releases (15%).
• Document software designs, technical specifications, and implementation details to support ongoing development and maintenance (10%).
• Collaborate with other technical personnel to integrate software components and resolve compatibility or functionality issues (10%).

Telecommuting

Telecommuting may be permitted up to 2 days a week. When not telecommuting, must report to StubHub Inc. at 3 World Trade Center – 175 Greenwich Street, 59th Floor, New York, NY 10007.

Salary: $194,000-$270,000 per year

Minimum Requirements: Bachelor’s degree or U.S. equivalent in Computer Science, or a related field, plus 6 years of experience as a Software Developer, Software Engineer, or any occupation, job title, or position performing product management.

Must also have the following experience: 6 years of professional experience demonstrating a consistent ability to deliver customer value at scale, drive measurable product outcomes, and collaborating cross-functionally to ensure seamless execution from concept to deployment; 6 years of professional experience working with engineers and designers using analytics and data-driven reasoning to inform strategic decisions, prioritize feature development, and validate product outcomes; 6 years of professional experience translating high-level business requirements into detailed technical specifications, user stories, acceptance criteria, and functional documentation to support engineering development within structured SDLC and Agile methodologies; 6 years of professional experience performing the full lifecycle of software product initiatives, including requirements elicitation, technical scoping, risk assessment, release planning, deployment coordination, performance measurement, and post-launch enhancements; 3 years of professional experience operating within a global, two-sided marketplace platform, leveraging this experience to design scalable product solutions that balance buyer and seller needs, ensure trust and reliability, and optimize both customer experience and commercial outcomes across international markets; and 3 years of professional experience building and scaling AI-powered customer experiences leveraging LLMs, natural language understanding, and experimentation frameworks to automate customer interactions, improve resolution quality, and reduce operational costs while maintaining strong customer experience guardrails.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range

$194,000 - $270,000 USD

About Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.