Engineering Manager, Customer Studio San Francisco Office

Hightouch; San Francisco (CA); Remote; USD 220,000 - 400,000; Full time

Benefits offered by this job

Equity compensation

Job summary

Hightouch is seeking an engineering leader for Customer Studio, a no-code suite enabling data activation from warehouses, scalable for rapid growth. The role combines hands-on technical leadership with people management to drive major product features and reliability across the team.

You will shape roadmaps, grow the team, and ensure high-impact delivery while maintaining a strong focus on reliability and customer value.

Qualifications

• Senior engineering leadership role with focus on impact and growth.
• Experience growing and evaluating engineering teams.

Responsibilities

• Product Development: Lead roadmapping and execution of significant features while upholding high technical bar and pragmatic tradeoffs.
• Improve the pace of execution through leadership and technical excellence.
• Recruiting: grow the team, evaluate candidates, and hire high-impact members.
• Reliability: elevate team reliability, reduce incidents, and improve incident management hygiene.
• People: foster growth and engagement across the team.
• Data Warehouse Performance: optimize queries and storage for speed and interactivity.
• Analytics and Experimentation: help customers build segments and run experiments across data flows.
• Real-time Audience Syncing: enable faster syncing and real-time data with CDC approaches.
• Generative AI: enhance UX with AI-driven workflows.

Job description

About the Role

We are looking for an engineering leaderto work on Customer Studio, Hightouch’s second major product that provides a purpose-built no-code suite of features that enables anyone, regardless of their SQL experience, to activate data directly from their warehouse. The product has grown extremely quickly, now accounting for half of our revenue, and we’re continuing to invest aggressively in this area. There are still a ton of exciting projects and challenges ahead, which also gives this role the potential to have significant impact.

At Hightouch, our engineering leaders serve as both active technical voices and strong people managers. The key outcomes we are looking for from this role include:

• Product Development: Lead the team in roadmapping and executing successful development of significant features and products as required to drive the business forward. Uphold a high technical bar, while making pragmatic tradeoffs

• Pace: Through a combination of leadership and technical expertise, improve the pace of execution of the team

• Recruiting: Be responsible for growing the team, including identifying needs, deciding how to evaluate candidates, and ensuring we hire high impact team members

• Reliability: Against the uphill battle of high growth/scale, up-level the team on reliability, resulting in fewer incidents, catching our own issues before our customers do, and a strong incident management hygiene

• People: Foster growth of team members and ensure strong engagement and motivation

Some of the problems we’ll be working on include:

• Data Warehouse Performance:We’re consistently pushing the limits of what data warehouses can handle in terms of speed, performance, and interactivity. We explore optimizations generally (e.g. optimizing queries, storing pre-computed state), as well as investigate warehouse-specific improvements.

• Analytics and Experimentation:How can Hightouch help customers build segments and decide what data they want to sync? How can we facilitate experimentation to downstream tools, including tracking the performance of different audiences?

• Real-time Audience Syncing:Our users are always interested in faster syncing and fresher data. As warehouses become more real-time and adopt technologies like CDC, we’re excited to explore real-time audience computation and syncing.

• Generative AI:We’re continuously working on making the user experience of acting on data more seamless, and are optimistic generative AI can enhance user workflows.

What We Offer

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $220,000 - $400,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation.