Engineering Manager, Customer Experience Platform

Amazon Inc.; Austin (TX); On-site; USD 185,000 - 250,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Paid Time Off

401(k) Plan

Parental Leave Options

Job summary

Amazon Robotics is seeking a Software Development Manager for OIS Console Foundations in Austin, TX. You will lead and grow the team that delivers authorization, notifications, global search, a cloudscape component library, and a distributed tracing/embedded AI stack used across OIS services to empower customers.

You'll set technical direction, partner with product managers and Principal Engineers, and own roadmap delivery while ensuring reliability and security of platform services.

Qualifications

• 3+ years of engineering team management experience.
• 7+ years of working directly within engineering teams experience.
• 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience.
• 8+ years of leading the definition and development of multi tier web services experience.
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations.
• Experience partnering with product or program management teams.
• Bachelor's degree or foreign equivalent in computer science, engineering, mathematics or equivalent.

Responsibilities

• Lead, hire, develop, and retain a team of software engineers; manage performance, set goals, and grow careers.
• Own the roadmap and delivery for your team's scope - the shared Console foundations and embedded AI layer OIS teams build on - and prioritize it with your product manager and Principal Engineer against available capacity.
• Set and uphold the bar for technical design, code quality, and operational excellence; own the availability, latency, and security of your services through on-call and operational reviews.
• Drive adoption of shared platform capabilities across OIS partner service teams through influence and demonstrated value rather than mandate.
• Balance speed, safety, and long-term maintainability when making design and sequencing tradeoffs, including the higher-stakes calls that come with authorization and AI safety.
• Manage cross-team dependencies and stakeholder relationships, and represent your team in design and operations reviews.
• Keep the team focused on the customer outcome: making infrastructure self-service for solution owners across Amazon's operations sites.

Skills

Engineering team management

Distributed systems

Web services

Software architecture

Cross-team collaboration

Education

Bachelor's degree in CS/Engineering/Math

Job description

Amazon Robotics is seeking a Software Development Manager for OIS Console Foundations in Austin, TX. You will lead and grow the team that delivers authorization, notifications, global search, a cloudscape component library, and a distributed tracing/embedded AI stack used across OIS services to empower customers.

You'll set technical direction, partner with product managers and Principal Engineers, and own roadmap delivery while ensuring reliability and security of platform services.