Engineering Manager - Consumer Product (Event)

StubHub; New York (NY); Hybrid; USD 300,000 - 400,000; Full time

Benefits offered by this job

Accelerated Growth Environment

Top Tier Compensation Package

Flexible Time Off

Comprehensive Benefits Package

Job summary

StubHub is redefining the live event experience at a global scale. This role sits on the Consumer Experience team in the Events focus, concentrating on converting fan interest into purchases through thoughtful design, resilient engineering, and data-driven experimentation.

Based in New York, this hybrid role drives high-visibility initiatives that impact conversion, retention, and gross merchandise value, partnering with Product, Design, and Data to deliver initiatives on time and with quality.

Qualifications

• 7+ years of engineering experience with production systems.
• 2+ years of people leadership experience.
• Backend/infrastructure/APIs or data systems expertise (Java, C++, Python).
• Proven ability to drive execution, with clear success metrics.
• Skilled at managing ambiguity and delivering under tight timelines.
• Comfortable giving and receiving candid feedback.

Responsibilities

• Identify high-leverage problems and deliver measurable value.
• Own team delivery with clear milestones and blockers resolved.
• Hire and coach engineers, raise talent density, and retain high performers.
• Use data to guide priorities and improve team operations.
• Champion system design, reliability, and long-term maintainability.
• Foster a psychologically safe, inclusive team culture.
• Collaborate with Product, Design, and Data to align on priorities and deliver initiatives.

Skills

Engineering leadership

Data-driven decisions

Execution excellence

Ambiguity management

Feedback culture

Tools

Java

C++

Python

Job description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

Location: Hybrid (3 days in office/2 days remote) – New York City, NY

About The Team

The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day.

Within CX, the Events team focuses on the critical moment when a fan moves from exploring to choosing the perfect event for their favorite artist, team, or tournament. This is where curiosity turns into commitment. By combining thoughtful design, resilient engineering, and data-driven experimentation, the Events team creates experiences that build trust, spark excitement, and drive conversion—ultimately helping bring more people to more live events around the world.

Why This Role Matters

You’ll work on one of StubHub’s most visible and impactful consumer surfaces, serving as a major entry point from paid search and other high-intent traffic sources. The systems and experiences your team builds directly affect conversion, retention, and GMS by improving how fans move from selection to purchase. This is a high-visibility role with strong cross-functional collaboration and clear, measurable impact on how fans experience StubHub.

What You’ll Do

• Drive measurable impact: Identify high-leverage problems, set clear goals, and deliver solutions that produce quantifiable business and customer value.
• Lead through execution: Own team delivery with precision—ensure commitments are met, blockers are resolved quickly, and progress is visible and tracked.
• Raise the bar on talent density: Hire exceptional engineers, actively coach performance, and make principled decisions to retain only those operating at a high level.
• Promote data-driven decisions: Use data and metrics to guide priorities, evaluate solutions, and continuously improve how your team operates.
• Own technical quality: Champion system design, code quality, reliability, and long-term maintainability across your domain.
• Foster team health: Build a psychologically safe, inclusive team culture grounded in feedback, autonomy, and shared accountability.
• Partner across the business: Collaborate with Product, Design, and Data to align on priorities, coordinate dependencies, and deliver business-critical initiatives.

What Success Looks Like

• Meaningful improvements in customer-facing metrics (e.g., performance, reliability, relevance).
• On-time, high-quality delivery of initiatives tied to company objectives.
• Clear evidence of team growth, engagement, and performance.
• Demonstrated improvement in team operational metrics (e.g., velocity, quality, incident reduction).
• A strong pipeline of internal talent and a team that continuously improves its impact-per-head over time.

What We’re Looking For

• 7+ years of engineering experience, including technical ownership of production systems and business-critical software.
• 2+ years of people leadership experience, with a track record of hiring and developing high-performing teams.
• Strong technical background in backend, infrastructure, APIs, or data systems (Java, C++, Python, or similar).
• Proven ability to drive execution, define clear success metrics, and solve complex problems with data and rigor.
• Skilled in managing ambiguity, prioritizing ruthlessly, and delivering under tight timelines.
• Comfortable giving and receiving candid feedback, and modeling it for others.

What We Offer

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range

$300,000—$400,000 USD

About Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.