Engineering Manager, AI-Driven Platform Delivery

Lyric; United States; On-site; USD 150,000 - 225,000; Full time

Job summary

Lyric is seeking an Engineering Manager to lead a team responsible for onboarding new customers onto our healthcare payer platform and keeping existing customers running at a high standard of quality, reliability, and satisfaction.

You'll work with existing teams and partner closely with a modernization team as the platform integrates into a larger ecosystem. This is a hands-on management role, staying close enough to review critical designs and unblock the team on hard technical decisions.

Qualifications

• 8+ years of software engineering experience.
• 3+ years managing engineering teams with delivery ownership.
• Demonstrated technical credibility: review designs, reason about API and data boundaries, evaluate migration and reliability tradeoffs.
• Track record of predictable delivery against external commitments and deadlines.
• Experience operating a production system with real customers – incident response and escalations.
• Hands-on familiarity with AI-assisted development tooling and best practices.

Responsibilities

• Own end-to-end onboarding delivery for new customer implementations – sequencing, staffing, dependencies, and commitments.
• Surface delivery risks early and make scope/quality tradeoffs explicit.
• Partner with Product, Implementation, and Customer Success as the engineering point of contact for onboarding commitments.
• Own production health for your team's surface area: incident response, root cause analysis, and durable fixes.
• Improve observability, alerting, and operational readiness for the systems your team owns.
• Deliver your team's portion of platform integration work as the product joins a larger ecosystem.
• Set and hold a high standard for code review, testing, CI/CD, and release practices.

Skills

Software engineering

Engineering leadership

Code review

APIs

Migration & reliability

AI-assisted development

Incident response

Tools

AWS

Azure

Job description

Lyric is seeking an Engineering Manager to lead a team responsible for onboarding new customers onto our healthcare payer platform and keeping existing customers running at a high standard of quality, reliability, and satisfaction.

You'll work with existing teams and partner closely with a modernization team as the platform integrates into a larger ecosystem. This is a hands-on management role, staying close enough to review critical designs and unblock the team on hard technical decisions.