Engineering Lead, Clinical Operations

Clover Health; United States; Remote; USD 223,000 - 290,000; Full time

Benefits offered by this job

Competitive base salary

Equity opportunities

Performance bonus

401k matching

Remote‑first culture

Job summary

Clover Health is seeking an Engineering Lead for Clinical Operations to own technical direction and delivery across scheduling, dispatch, field/workflow software, and integrations with home technology. You will collaborate with clinical field staff and operations leaders, shape solutions, and ship iterations that improve operations.

The role blends product and engineering with potential to coach a small team as the operation matures.

Qualifications

• Strong production software engineer who owns meaningful work end-to-end and still builds regularly.
• Ability to move across backend services, APIs, data flows, UI, and operational workflows to solve real problems.
• Experience with AI in engineering and evaluating AI-backed capabilities with verification.
• Willingness to coach engineers and take on responsibility for a small team as it develops.

Responsibilities

• Collaborate with supervisors, clinical field staff, and operations leaders to understand scheduling and dispatch constraints.
• Develop field visibility and intervention tools for supervisors with actionable context.
• Build and debug APIs, mobile workflows, integrations, and data flows for field teams and home technology.
• Prototype quickly and ship focused increments; make deliberate design and build choices.
• Coach engineers and grow a small team while maintaining clear ownership and delivery commitments.

Skills

Production software engineer

End-to-end ownership

Backend services

APIs

Data flows

Operational workflows

AI in engineering

Job description

At Clover, the Business Enablement team leads our technological advancement while ensuring robust security and compliance. We deliver user-friendly corporate applications, manage complex data ecosystems, and provide efficient tech solutions across the organization. Our goal is simple: we make it easy for the business to do what’s right for Clover.

We’re hiring a Engineering Lead to build the systems that help our clinical teams deliver services in the field and in members’ homes. You will own technical direction and delivery for scheduling, dispatch, field and mobile workflows, and the software that connects equipment and home technology to the operation.

A likely first assignment is an “Air Traffic Control” system for field operations. A supervisor needs to understand what is happening and act when the plan breaks: a flat tire, a delayed visit, a missing piece of equipment, or a member whose availability changes. You will work with the people doing the job to decide what they need to see, what the system can help resolve, and when a human should intervene.

This is a hands‑on role that spans product and engineering. You will understand the business problem, shape the solution, build useful increments, and see whether they work. You may start without direct reports and can expect to coach and eventually manage one or two engineers. You should enjoy building personally and helping others become more capable.

We value a tinkering instinct: try the unfamiliar tool, inspect the data, trace the failure, put a small improvement in front of a user, and learn from what happens. Hardware or connected-device experience can be a strong signal of that mindset, but it is not required. The central work is building dependable software for an operation that changes throughout the day.

As an Engineering Lead, Clinical Operations, you will:

• Work directly with supervisors, clinical field staff, and operations leaders to understand schedules, travel, capacity, handoffs, and the exceptions that disrupt a day’s work.
• Build field visibility and intervention tools that give supervisors useful context, distinguish current facts from missing information, and help them respond to changing conditions.
• Develop scheduling and dispatch capabilities that match people and visits to practical constraints, with clear ways for operating staff to review and adjust the plan.
• Build and debug APIs, mobile workflows, integrations, and data flows supporting field teams, connected equipment, and home technology.
• Prototype quickly and ship focused increments. Make deliberate choices about what to build, integrate, or buy, and avoid committing to a large system before the operation has tested the approach.
• Use AI actively for development, investigation, prototypes, analysis, and useful workflow capabilities. Check the behavior and make failures understandable and recoverable.
• Coach engineers and take on a small number of direct reports as the team develops. Maintain clear ownership, sound engineering practices, and credible delivery commitments.
• Partner with Product, Special Project Leads, IT, Counterpart, and the Engagement lead at the interfaces their work shares with field operations.

Success in this role looks like:

• First 90 days: You understand how the field operation works, have shipped an improvement used by supervisors or field staff, and can show what it changed. You have a focused technical plan grounded in real constraints and exceptions.
• First six months: Several useful increments are in place. Supervisors can understand and respond to disruptions more effectively, scheduling and field workflows are improving, and technical ownership is clear.

You should get in touch if:

• You are a strong production software engineer who has owned meaningful work end-to-end and still builds regularly.
• You can move across backend services, APIs, data flows, user interfaces, and operational workflows to solve a real problem.
• You have strong product instincts, learn unfamiliar domains directly, and enjoy working with the people using what you build.
• You have an iterative, curious approach to technology. You can describe an unfamiliar system you explored, a practical prototype you tried, or a failure you traced across boundaries.
• You use AI in your own engineering work and have practical experience building or integrating AI‑backed capabilities, with clear verification and evaluation.
• You can coach engineers and are interested in responsibility for a small team as it develops. Formal management experience can help, but a strong record of Engineering Leadership and coaching also matters.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well‑being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work‑life balance. To support this, we offer initiatives such as No‑Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time‑off policy. Additionally, we embrace a remote‑first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote‑first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover:

We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission‑driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

A reasonable estimate of the base salary range for this role is:

$223,100 - $290,000 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Clover Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.