Engineering Applications Lead

TriCom Technical Services, Inc.; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical/Dental Benefits

Paid time off

Paid Holidays

401(k) plan

Job summary

TriCom Technical Services, Inc. is seeking an Engineering Applications Lead to provide hands-on enterprise application support for Revit and the Autodesk ecosystem, helping establish consistent management practices.

The role involves incident resolution, lifecycle management, and coordinating external support resources to improve service delivery. Preferred location is Kansas City/Lenexa, KS, with the possibility of remote consideration for the right experience and alignment with the team’s time

Qualifications

• Hands-on experience supporting Revit and the Autodesk ecosystem in an enterprise IT environment.
• Experience with IT incident management, troubleshooting, ticket resolution, root-cause investigation, and ITIL principles.
• Experience managing the application lifecycle, including updates, testing, packaging, deployment, and maintenance of enterprise applications.
• Ability to independently resolve technical issues, coordinate support activities, and establish practical operational processes.
• Experience working with business users and technical stakeholders to resolve issues and communicate service status.

Responsibilities

• Provide hands-on support for Revit and other Autodesk engineering applications, troubleshooting incidents, resolving tickets, investigating recurring problems, and documenting resolutions.
• Manage engineering application lifecycles, including software updates, testing, packaging, deployment, and ongoing maintenance.
• Coordinate two external application support resources, monitor ticket throughput and backlog, and provide visibility into service performance and outstanding issues.
• Establish application maintenance standards, support processes, and tier-based service schedules while working directly with engineers, engineering leadership, and shared services teams.
• Contribute to long-term application planning by evaluating existing tools, identifying opportunities for improvement, and supporting future application portfolio decisions.

Skills

Revit support

Autodesk ecosystem

ITIL incident mgmt

Lifecycle management

Stakeholder communication

External support coordination

Job description

Location: Kansas City / Lenexa, KS preferred. Remote candidates may be considered for the right experience, provided they can work the team's time zone.

Position Overview

The Engineering Applications Lead will provide hands‑on enterprise application support for Revit and the broader Autodesk ecosystem while helping establish consistent application management practices. This role combines incident resolution, application lifecycle management, and coordination of external support resources. The position will also help develop structured maintenance processes, improve service delivery, and build relationships with engineering stakeholders, with the potential to grow into broader ownership of the application portfolio.

Responsibilities

• Provide hands‑on support for Revit and other Autodesk engineering applications, troubleshooting incidents, resolving tickets, investigating recurring problems, and documenting resolutions.
• Manage engineering application lifecycles, including software updates, testing, packaging, deployment, and ongoing maintenance.
• Coordinate two external application support resources, monitor ticket throughput and backlog, and provide visibility into service performance and outstanding issues.
• Establish application maintenance standards, support processes, and tier‑based service schedules while working directly with engineers, engineering leadership, and shared services teams.
• Contribute to long‑term application planning by evaluating existing tools, identifying opportunities for improvement, and supporting future application portfolio decisions.

Required Experience

• Hands‑on experience supporting Revit and the Autodesk ecosystem in an enterprise IT environment, beyond using the software for engineering or design work.
• Experience with IT incident management, including troubleshooting, ticket resolution, root‑cause investigation, and practical knowledge of ITIL incident and problem management principles.
• Experience managing the application lifecycle, including updates, testing, packaging, deployment, and maintenance of engineering or comparable enterprise applications.
• Ability to independently resolve technical issues, coordinate support activities, and establish practical operational processes.
• Experience working directly with business users and technical stakeholders to resolve application issues and communicate service status.

Preferred Experience

• Strong ITIL service management background or ITIL certification, including familiarity with problem management, service catalogs, and structured service delivery.
• Experience supporting internally developed applications, particularly C++ applications, and evaluating commercial alternatives.
• Experience establishing application maintenance programs, coordinating managed service providers, or contributing to application portfolio planning and technology roadmaps.

This is a permanent opportunity with our client. Employee benefits include Medical/Dental Benefits, paid time off, paid Holidays, and a 401(k) plan provided through our client. H-1B visa sponsorship is not available for this position. No third parties, please.