Engineer IT Support 1

Sportsman's Warehouse; West Jordan (UT); On-site; USD 42,000 - 54,000; Part time

Job summary

Sportsman's Warehouse in Utah is seeking an IT Support Engineer I to serve as the first point of contact for IT support, delivering friendly service while troubleshooting hardware, software, and connectivity issues across corporate and retail locations.

You will document incidents in the ITSM system, assist with onboarding/offboarding, manage equipment and inventory, and coordinate with vendors. The role requires basic Windows/M365 knowledge and strong customer service.

Qualifications

• Associate degree in IT, CS, or related field, or equivalent experience.
• 0-2 years in Help Desk or Desktop Support.
• Basic Windows OS and Microsoft 365 knowledge.
• Basic hardware, printers, and peripheral troubleshooting.
• Familiar with Active Directory or Microsoft Entra ID.
• Basic networking: TCP/IP, DNS, DHCP, Wi-Fi.
• Strong customer service, communication, and interpersonal skills.
• Ability to manage multiple tasks and stay organized.
• Able to work independently and in a team.

Responsibilities

• Serve as first point of contact for IT support via email, chat, or ITSM.
• Provide first-level support for desktops, laptops, printers, mobile devices, POS equipment.
• Diagnose and resolve routine hardware/software issues per procedures.
• Document incidents and resolutions in the ITSM system.
• Escalate complex issues to appropriate teams with documentation.
• Use remote tools to diagnose issues across stores and offices.
• Install, image, deploy, and replace IT equipment.
• Assist with onboarding/offboarding and equipment setup.
• Coordinate with vendors for orders and repairs.
• Maintain inventory records of IT assets.
• Create knowledge base articles.
• Follow security standards to protect systems.
• Participate in deployments and IT projects.
• Maintain regular attendance.
• Perform other duties.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Teamwork

Education

Associate degree in IT/CS

Equivalent education/experience

Tools

Active Directory

Microsoft Entra ID

Microsoft 365

Outlook

Teams

Job description

Details

ID: 25966 Posted: 10/08/2026 Expires: 11/07/2026 Department: IT

Shift Info

Type: Contract Shift(s): Varies Hours: 8:00am - 5:00pm

Wage Info

Wage/Salary: N/A Wage/Hourly: N/A

Description

Purpose of Position:

The Engineer IT Support 1 serves as the first point of contact for IT support, delivering exceptional customer service while providing technical assistance to corporate and retail team members. This role is responsible for troubleshooting hardware, software, and technology-related issues, documenting incidents, and ensuring timely resolution or escalation. The ideal candidate is customer-focused, eager to learn, and thrives in a fast-paced environment.

Essential Duties and Responsibilities:

• Serve as the first point of contact for IT support requests received by email, chat, or the IT service management (ITSM) system.
• Provide first-level technical support for desktops, laptops, printers, mobile devices, point-of-sale (POS) equipment, peripherals, and approved software applications.
• Diagnose and resolve routine hardware, software, operating system, and connectivity issues by following established troubleshooting procedures.
• Create, modify, and disable user accounts, perform password resets, and fulfill basic access requests in accordance with company security policies.
• Accurately document incidents, service requests, troubleshooting steps, and resolutions within the ITSM system.
• Escalate unresolved or complex issues to the appropriate support teams while providing detailed documentation of troubleshooting performed.
• Utilize remote support tools to diagnose and resolve issues for users across multiple retail stores and corporate locations.
• Install, configure, image, deploy, and replace computers, mobile devices, printers, and other IT equipment.
• Assist with employee onboarding and offboarding activities, including workstation setup, account provisioning, and equipment recovery.
• Coordinate with vendors for hardware orders, warranty repairs, equipment replacements, and shipment tracking.
• Maintain accurate inventory records of IT assets and assist with equipment lifecycle management.
• Create and maintain knowledge base articles to improve support efficiency and enable self-service.
• Follow established security standards, policies, and procedures to protect company systems, accounts, and data.
• Participate in technology deployments, upgrades, and other IT projects as assigned.
• Maintain regular attendance and provide dependable support during scheduled business hours.
• Perform other duties as assigned.

Requirements

Qualifications:

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
• 0-2 years of experience in a Help Desk, Desktop Support, or Technical Support role.
• Basic knowledge of Windows operating systems and Microsoft 365 applications.
• Basic understanding of computer hardware, printers, mobile devices, and peripheral troubleshooting.
• Familiarity with Active Directory or Microsoft Entra ID user account management.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi.
• Strong customer service, communication, and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Ability to prioritize multiple tasks while maintaining attention to detail.
• Ability to work independently and collaboratively within a team.

Preferred Qualifications

• Experience supporting retail environments or distributed locations.
• Experience with an IT Service Management platform such as Freshservice, ServiceNow, Jira Service Management, or similar.
• Experience supporting Microsoft 365, Microsoft Teams, and Outlook.
• Familiarity with remote support tools.
• Knowledge of imaging and endpoint management solutions such as Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM), or similar.
• CompTIA A+, Google IT Support Professional Certificate, or other entry-level IT certification.

Certificates, Licenses, Registrations:

None.

Supervisory Responsibilities:

None.

Work Environment/Physical Demands:

• This position is considered sedentary. While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install/move computer equipment
• The employee may be required to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time, but may involve walking or standing for brief periods of time
• Specific vision abilities required by this job include near acuity at 20 inches or less due to computer work
• While performing the duties of this job, the employee will experience a moderate noise level (i.e. business office with computers, phone, and printers, light traffic)

Travel Requirements:

This position requires some travel.

Sportsman’s Warehouse is an Equal Opportunity Employer.

E.O.E.

Sportsman's Warehouse is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.