Engineer - Infrastructure Services N 4A

Genpact LLC; New York; Hybrid; USD 50,000 - 63,000; Full time

Job summary

Genpact LLC seeks an Engineer - Infrastructure Services to provide L1/L2 support for AVD, monitor host pools, and assist with VM setup in a hybrid work environment. You will troubleshoot issues, contribute to UAT testing, and document solutions for the knowledge base.

You’ll learn Azure fundamentals in a live production setting, collaborate with senior engineers, and participate in on-site and remote activities across the United States.

Qualifications

• Bachelor's degree in a technology discipline is required.
• Experience with cloud platforms and security tools is preferred.
• Strong communication and collaboration skills are essential.

Responsibilities

• Provide L1/L2 support for AVD issues and basic performance concerns.
• Monitor AVD host pools, workspaces, and virtual machines daily.
• Assist in setup/configuration of VMs and FSLogix user profiles.
• Troubleshoot AVD issues and escalate complex cases as needed.
• Support UAT for AVD updates and new integrations.
• Document knowledge base and troubleshoot guides.

Skills

Agile Methodology

Cloud Assessment

Cloud Strategies

Collaboration Tools

Design Thinking

Executive Presence

Personal Effectiveness

Storytelling

Education

Bachelors - Computer Engineering

Bachelors - Information Systems

Bachelors - Information Technology

Blockchain Technology & Management - Amity Future Academy

Tools

Microsoft Azure Advanced Threat Protection

Azure (Virtual Machines, AD, Networking)

Job description

Engineer - Infrastructure Services NReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionProvide L1/L2 support for AVD related issues, including connectivity, login, and basic performance concernsAssist with day to day monitoring of AVD host pools, workspaces, and virtual machinesSupport the setup and configuration of virtual machines (VMs) and user profiles (FSLogix) under supervisionHelp troubleshoot and document common AVD issues, escalating complex cases to L2/L3 supportAssist with User Acceptance Testing (UAT) for AVD updates and new application integrationsSupport basic AVD monitoring tasks (performance, capacity, availability checks)Help apply routine patches and updates to AVD components as directedMaintain and update knowledge base articles and troubleshooting guidesCollaborate with senior engineers on new site assessments and onboarding activitiesLearn and apply Azure fundamentals (Azure AD, Virtual Machines, Networking) in a live production environmentQualificationsBachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network EngineeringCertificationsBlockchain Technology & Management - Amity Future AcademyAmity Future AcademyRequired SkillsAgile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational ClearCase, Inclusion, Microsoft Azure Advanced Threat Protection, Oracle WebLogic, Personal Effectiveness, StorytellingLanguageEnglishLanguage Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Infrastructure Services NRemote Type -HybridWork Shift -Rotating (United States of America)The approximate annual base compensation range for this position is:50,000 to 62,500 USD“Los Angeles California-based candidates are not eligible for this role”The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.