Engineer III - Technical Support Engineering , Data Analysis

Parker Hannifin Corporation; Akron (OH); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Parker Hannifin is seeking a Reliability Engineer to help solve complex braking system issues from service entry to end-of-life. You will work with global teams to update maintenance manuals and support NPI milestones.

The role involves data mining, RCA, and coordinating offshore contractors to identify root causes and implement robust improvements. The position demands a strong engineering background with hands-on experience in CMMs, FA/CA, and cross-functional collaboration across engineering,

Qualifications

• Bachelor's degree in Mechanical Engineering (required).
• Ten years of experience in Reliability Engineering or related role.
• Experience with braking systems and failure analysis is preferred.
• Experience with service documentation such as CMMs is required.
• Experience with FRACA and RCA methodologies.

Responsibilities

• Provide solutions to technical issues from entry into service through end-of-life.
• Coordinate offshore contracting data mining of tear down reports to identify failure causes.
• Update CMMs for in-service aircraft model programs and support NPI and gate reviews.
• Interface with OEM customer support engineers on braking system performance.

Education

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Aerospace Engineering

Bachelor’s degree in Electrical Engineering

Tools

SAP

Salesforce

MS Project

MS Power BI

MS SharePoint

Job description

Position Summary

Duties: Helps build positive relationships with customers by providing solutions to technical issues from entry-into-service until end-of-life. Performs design improvements of existing products with minimal supervision. Assignments may include product design changes, root cause corrective action investigations, development of troubleshooting tools for maintenance, and understanding component and fleet reliability concerns, so that the end customer, the passenger, wants to ride in that aircraft on that airline again. This role provides a vital part of the on-going customer feedback process. Responsible for applying standard principles, theories, concepts and techniques in providing solutions to a variety of problems, to include using the applicable component maintenance manual (CMM) as a reference. Coordinates offshore contracting team’s data mining of detailed tear down reports to establish failure causes. Organizes, interprets, and reports results with little guidance. Works under general supervision with occasional reviews during performance of the work. Planning of assignments is normally performed with concurrence of the manager. Final reports and results are approved by the manager for soundness of technical judgment and overall accuracy and adequacy. Interfaces daily with manager, other department team members, other engineering departments, program and project managers, quality assurance, and the maintenance, repair, and overhaul (MRO) repair stations to help solve problems involving product deficiencies, design changes, maintenance issues, and manufacturing processes and costs, enabling the cross-pollination of design ideas/technical know-how. Works within a global customer support network, with weekly contact with field support engineering team members, customer support engineering team members, and other colleagues off-site. Directs the update of CMMs for in-service aircraft model programs. Supports NPI process, representing Technical Support (aftermarket) in preparation for gate reviews and aftermarket milestones. Interfaces with OEM customer support engineers concerning aspects of product performance, with a focus on the data supporting root cause of issues with the braking system. Hybrid work permitted 1 day per week within a reasonable commuting distance of the Akron, Ohio office.

Position Summary

Duties: Helps build positive relationships with customers by providing solutions to technical issues from entry-into-service until end-of-life. Performs design improvements of existing products with minimal supervision. Assignments may include product design changes, root cause corrective action investigations, development of troubleshooting tools for maintenance, and understanding component and fleet reliability concerns, so that the end customer, the passenger, wants to ride in that aircraft on that airline again. This role provides a vital part of the on-going customer feedback process. Responsible for applying standard principles, theories, concepts and techniques in providing solutions to a variety of problems, to include using the applicable component maintenance manual (CMM) as a reference. Coordinates offshore contracting team’s data mining of detailed tear down reports to establish failure causes. Organizes, interprets, and reports results with little guidance. Works under general supervision with occasional reviews during performance of the work. Planning of assignments is normally performed with concurrence of the manager. Final reports and results are approved by the manager for soundness of technical judgment and overall accuracy and adequacy. Interfaces daily with manager, other department team members, other engineering departments, program and project managers, quality assurance, and the maintenance, repair, and overhaul (MRO) repair stations to help solve problems involving product deficiencies, design changes, maintenance issues, and manufacturing processes and costs, enabling the cross-pollination of design ideas/technical know-how. Works within a global customer support network, with weekly contact with field support engineering team members, customer support engineering team members, and other colleagues off-site. Directs the update of CMMs for in-service aircraft model programs. Supports NPI process, representing Technical Support (aftermarket) in preparation for gate reviews and aftermarket milestones. Interfaces with OEM customer support engineers concerning aspects of product performance, with a focus on the data supporting root cause of issues with the braking system. Hybrid work permitted 1 day per week within a reasonable commuting distance of the Akron, Ohio office.

Responsibilities

Requirements: Bachelor’s degree (or foreign equivalent) in Mechanical Engineering, Aerospace Engineering, Electrical Engineering, or related field of study and ten (10) years of experience as a Reliability Engineer or related role where the required experience was gained. Also requires experience in the following:

• Braking system components such as wheels, brakes, valves, sensors, electromechanical actuators, etc. and their failure modes;
• SAP, Salesforce, MS Project, MS Power BI, and MS SharePoint;
• Coordinating offshore team members and contractors;
• CMMs or other service documentation such as Service Bulletins or Service letters for in-service aircraft model programs; and
• Performing FRACA (Failure Reporting, Analysis and Corrective Action) and deep dive root cause analysis on Braking Systems.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we’ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose — Enabling Engineering Breakthroughs that Lead to a Better Tomorrow — comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Equal Employment Opportunity

Parker is an Equal Opportunity and Aff… any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission