Quality Engineer II - Customer Quality

Parker Hannifin Corporation; Kalamazoo (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Defined-contribution retirement plan (

Tuition reimbursement

Job summary

Parker Hannifin is seeking a Quality Engineer at Parker Aerospace in Kalamazoo, MI to develop and maintain quality standards for products and processes.

You will lead containment, coordinate 8D/5 Whys, support FAI, and work cross‑functionally to drive continuous improvement and supplier quality. This role requires regular onsite attendance in Kalamazoo, MI.

Qualifications

• Bachelor’s degree in Engineering or related technical discipline.
• Two or more years of related experience.
• ASQ certification desired.
• Thorough knowledge of inspection and quality engineering techniques.
• Ability to drive continuous improvement in quality and manufacturing functions.
• Ability to use standard business applications software and data analysis tools.
• Six Sigma and Lean tools experience is desired.

Responsibilities

• Serve as primary day-to-day technical contact for assigned customers on quality issues and inquiries, respond to complaints and NCRs/CARs, and lead containment actions.
• Lead and support 8D, 5 Whys, and DMAIC problem solving; prepare reports and corrective actions.
• Support First Article Inspections (AS9102) and coordinate FAI submissions and dispositions.
• Collaborate with Manufacturing, Engineering, Procurement and Supplier Quality on corrective actions and containment plans.
• Participate in customer and supplier investigations and audits; provide objective evidence.
• Support New Product Introductions and design changes from a quality perspective.
• Assess quality performance using statistical methods and develop inspection criteria and risk assessments.
• Review drawings and specs to ensure conformity and identify nonconformances.
• Assist in disposition of nonconforming materials and participate in failure analyses.

Skills

Quality engineering

Statistical methods

8D problem solving

CAPA management

DMAIC

NCR handling

AS9102 familiarity

Lean Six Sigma

Education

Bachelor’s degree in Engineering

ASQ certification desired

Tools

Data analysis tools

Job description

Parker Hannifin

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Position Summary

Develops, modifies, applies and maintains quality standards and evaluation methods for products and processes. Provides moderately complex statistical information for quality improvement by determining and applying testing methods and criteria. Coordinates and guides technical evaluations, analysis, and related data acquisition processes to ensure division quality objectives are achieved.

This position requires regular onsite attendance in Kalamazoo, MI.

Essential Functions

• Serve as primary day-to-day technical contact for assigned customers on quality issues, customer requests, and quality system inquiries. Respond to customer complaints and NCRs/CARs; lead or co-lead containment actions to stop escapes and protect the customer. Track open customer issues and CAPAs; ensure on-time closure and evidence of effectiveness; elevate per process when required.
• Lead and support structured problem-solving (8D, 5 Whys, DMAIC) to identify root cause, implement corrective actions, and verify effectiveness. Prepare, manage, and deliver timely customer-facing reports and documentation (8D responses, corrective action plans, dispositions, concession requests).
• Support and execute First Article Inspections (AS9102) and coordinate FAI submissions and disposition of any FAI nonconformances.
• Work cross-functionally with Manufacturing, Engineering, Procurement and Supplier Quality to implement corrective actions, process changes, and containment plans.
• Participate in customer and supplier investigations, including on-site visits when required; prepare objective evidence for audits and customer reviews.
• Support New Product Introductions and design changes from a customer-quality perspective (provide input to control plans, inspection criteria, and risk assessments).
• Assesses quality performance (or cost-of-quality) using statistical and analytical methods. Devises and implements methods and procedures for inspecting, testing, and evaluating the precision, reliability, and accuracy of products, processes, and production equipment.
• Review product drawings, specifications, and customer requirements to ensure conformity and identify potential nonconformances.
• Assures the timely processing of nonconforming materials and assists in the disposition process by participating in failure analysis and corrective action investigations as a member of the Material Review Board.

Qualifications

• Bachelor’s degree (BS) in Engineering or a related technical discipline required.
• Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of related experience.
• American Society for Quality certification desired.
• Thorough knowledge of state-of-the-art inspection and quality inspection and quality engineering/assurance techniques, procedures, instruments, equipment, theories, principles and concepts and general business operations.
• Ability to effectively assess and implement continuous improvement techniques to quality and manufacturing functions.
• Ability to use standard business applications software and/or specialized data analysis tools.
• Ability to establish goals and objectives to complete projects.
• Ability to effectively communicate and present information to team members, team leaders and top management.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to effectively demonstrate team member competencies and participate in goal-setting, performance feedback and self-development activities.
• Six Signa and Lean tools experience is desired.

We Offer a Comprehensive And Competitive Total Compensation Package

Come join the Parker Aerospace Team! We are proud to offer competitive compensation, including participation in annual incentive programs, and benefits designed with health, wealth, and well-being in mind.

Benefit & Retirement Plans

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay
• Career development and tuition reimbursement
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and up to 15 Company-Paid Holidays.

Parker Purpose Opportunities (Social Responsibility)

• Business Resource Groups promoting diversity, equity, and inclusion.
• Engagement activities celebrated throughout the year. Examples include Internal Career Day, FYE Celebration, anniversary recognition events, employee appreciation week, veteran appreciation, and more!
• The Parker Foundation provides access to donation matching, disaster relief, charitable organization funding, and paid volunteer hours.

Additional Benefits

• Employee discounts on various services (car purchases, computer purchases, life adventures, etc.).
• Employee Referral program - Refer a family member or friend and receive a generous award for referrals that are hired (up to $4,000).
• Dress for Your Day policy, offering flexible work attire options.

Drug-Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

This position may be subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.

Equal Employment Opportunity

Additional Comments

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position. Parker is an Equal Opportunity and Aff... (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission