Engineer III, Site Reliability
Omnicell
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Job summary
Omnicell is expanding its Site Reliability Engineering practice. You will own the reliability and operational health of cloud services supporting mission-critical pharmacy automation systems worldwide.
The role emphasizes instrumentation, automation, and proactive incident management, with mentorship from a Senior SRE. Expect to design SLIs/SLOs, implement automation to reduce toil, and collaborate with managed services partners.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
Responsibilities
- Own reliability and observability for defined cloud services.
- Define and implement SLI/SLOs in partnership with product and engineering.
- Lead on-call and incident response with coaching from senior SRE.
- Build and operate CI/CD pipelines (GitHub Actions, CodeFresh, TeamCity, Octopus Deploy).
- Automate infrastructure with Terraform; manage Kubernetes platforms.
- Contribute to observability platform with alerts, dashboards, and diagnostics.
Skills
Education
Tools
Job description
Location: Hybrid (U.S.)
Department: Global Cloud Operations
Reports to: VP, Global Cloud Operations
At Omnicell, we’re transforming how medications and supplies are managed across the entire healthcare continuum—helping clinicians deliver safer, more efficient patient care every day. As we evolve our portfolio from on‑premise systems to a cloud‑native SaaS platform, reliability has become a core product feature, not a back‑office function. This is a rare opportunity to join a newly formed Site Reliability Engineering practice as its second hire. You’ll work side‑by‑side with a Senior SRE in a true player‑coach model, gaining hands‑on mentorship while helping define how reliability, observability, and incident response are built at Omnicell. The scope is broad, the impact is real, and the growth path is intentional.
As a Site Reliability Engineer, you will own the reliability, scalability, and operational health of a defined set of cloud services that support mission‑critical pharmacy automation systems used by healthcare providers worldwide.
- Own reliability outcomes for assigned services, ensuring strong instrumentation, actionable alerts, meaningful dashboards, and up‑to‑date runbooks.
- Define and implement SLIs and SLOs in partnership with product and engineering teams, and surface reliability performance in regular Cloud Operations reviews.
- Identify operational toil and design automation to eliminate repetitive manual work.
- Drive continuous improvement initiatives that increase observability, automation coverage, and system resilience.
- Participate in the SRE on‑call rotation, progressing from secondary to primary ownership as readiness increases.
- Command Sev‑2 and Sev‑3 incidents independently over time, with pairing and coaching from a Senior SRE; act as technical lead during Sev‑1 incidents.
- Lead blameless post‑incident reviews and own follow‑up actions through completion.
- Partner closely with managed services providers (IBM, HCL) to ensure clean escalation paths from L1/L2 monitoring into SRE ownership.
- Design, build, and operate CI/CD pipelines supporting cloud‑native application delivery using tools such as GitHub Actions, CodeFresh, TeamCity, and Octopus Deploy.
- Automate infrastructure and platform services using Infrastructure as Code (Terraform preferred).
- Contribute to the evolution of Omnicell’s observability platform, including intelligent alerting, ML‑based anomaly detection, and automated diagnostics.
- Participate in architecture and launch readiness reviews, bringing a reliability lens to system design.
- Help establish reference implementations and “golden paths” that enable product teams to launch services with reliability built in from day one.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- 5+ years of experience in software or platform engineering, including 3+ years in an SRE, DevOps, or reliability‑focused role.
- Strong hands‑on experience with at least one major public cloud platform (AWS, Azure, or GCP).
- Proficiency in Python or another object‑oriented programming language for automation and tooling.
- Production experience with Kubernetes, Docker, and Helm.
- Experience implementing Infrastructure as Code using Terraform or similar frameworks.
- Working knowledge of modern observability tools across metrics, logs, and tracing.
- Real‑world incident response experience, including on‑call participation and post‑incident write‑ups.
- Solid Linux system administration skills.
- Collaborative, coachable mindset with a desire to grow under senior mentorship.
- Experience working in regulated environments such as healthcare, financial services, or government (HIPAA, SOC 2, or similar).
- Familiarity with managed service provider models for L1/L2 operations.
- Exposure to AIOps, ML‑based anomaly detection, or LLM‑assisted incident triage.
- Understanding of GitOps principles and tools such as ArgoCD or Flux.
- Experience operating secure, compliant Kubernetes platforms.
- Familiarity with chaos engineering, messaging systems (Kafka, RabbitMQ), or stateful services in Kubernetes.
At Omnicell, success isn’t just about what you deliver—it’s about how you deliver it. Our Elevate Behaviors guide how we work together and create impact:
- Collaborate: Partner closely with product engineering, security, and operations teams to build shared ownership of reliability.
- Inspire: Influence reliability best practices across teams by modeling calm, structured incident leadership.
- Develop: Continuously build your technical depth while learning directly from a senior SRE mentor.
- Execute: Take ownership of services, incidents, and follow‑through—turning lessons learned into measurable improvements.
- Impact: Help shape foundational SRE practices and introduce modern reliability and AIOps capabilities that scale with the business.
This role is intentionally designed as a growth role. With strong performance and increasing ownership, the natural progression is into a Senior Site Reliability Engineer position as the practice scales. Omnicell also supports lateral growth into platform engineering, security engineering, or product engineering for SREs who discover adjacent passions.
- Remote or hybrid work environment supported.
- Up to 10% travel as needed.
- Participation in an SRE on‑call rotation is required.
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