Engineer II

Relha LLC; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

401(k) matching

Tuition assistance

Employee volunteer program

Wellness program

Ownership stake

Medical and dental insurance

Job summary

Western Alliance Bank is seeking an IT Engineer II to support and manage IT infrastructure, applications, and data. The role involves assisting senior engineers, implementing new technologies, and ensuring system security and performance across servers, networks, and platforms.

You will coordinate patch remediation projects, track KRIs and SLAs, and collaborate with EPS, business, and solution teams. Proficiency with MECM, Intune, ServiceNow, PowerShell, Windows OS, AD, Azure, and Linux OS is

Qualifications

• 1+ years of related experience in IT App Support, IT Development, IT Networking, or similar field.
• Bachelor’s degree in information systems or related field.
• Entry level to intermediate knowledge of Financial Services or Banking is preferred.
• Intermediate speaking and writing communication skills.
• Strong analytical and communication skills with a focus on cross-functional collaboration.

Responsibilities

• Administer patch management support of servers, workstations and enterprise system devices.
• Maintain Incident, Task and Change support ticket assignments.
• Track and report on related KRIs, SLAs, and vulnerability metrics.
• Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work.
• Design, build and deploy packaged updates and application installs associated with patch vulnerability management.

Skills

Analytical thinking

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree in information systems or related field

Tools

ServiceNow

Power BI

PowerShell

Windows OS

Active Directory

PatchMyPC

Rapid7

SharePoint

Confluence

Job description

As an IT Engineer II you'll work on teams that are managing and supporting the organization's IT infrastructure, data, or applications. You'll will support senior engineers in the development and support activities as well as project tasks as directed. Additionally, in this role you'll have the opportunity to contribute on teams in a collaborative environment.

Manage and maintain IT infrastructure, including servers, networks, software and hardware.

Implement and configure new technologies to improve IT operations.

Monitor system performance and ensure the security and integrity of IT systems.

Develop and maintain technical documentation, including system configurations and procedures.

Patch Management Support: Identify, track and remediate patch vulnerabilities across the WAB system enterprise, including server, workstation and system device support.

Incident, Task & Change Management: Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the WAB environment.

KRI & SLA Tracking: Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the WAB system enterprise.

Cross-Team Collaboration and Support: Act as a liaison between EPS and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the WAB enterprise.

Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD), Entra ID, Azure and Linux OS.

Software Packaging: Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM).

Project Support: Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts.

Continuous Improvement: Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability.

What you'll need:

1+ years of related experience in IT App Support, IT Development, IT Networking, or similar field.

Bachelor’s degree in information systems or related field.

Entry level to intermediate knowledge of general Financial Services or Banking is preferred.

Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.

Intermediate speaking and writing communication skills.

Strong Analytical and communication skills with a focus on cross-functional collaboration.

General support knowledge involving the Financial-Banking industry preferred. Responsibilities:

Administer patch management support of servers, workstations and enterprise system devices.

Maintain Incident, Task and Change support ticket assignments.

Track and report on related KRIs, SLAs, and vulnerability metrics.

Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work.

Design, build and deploy packaged updates and application installs associated with patch vulnerability management.

Perform EPS project work and cross-department collaboration efforts.

Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability.

IT Tool and Platform Competencies include

ServiceNow

Power BI

PowerShell

Windows OS

Active Directory (AD)

PatchMyPC

Rapid7

SharePoint

Confluence

Benefits you’ll love:

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [emailprotected] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.