Engineer II

SMB IT, Inc.; Newark (DE); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Bonus incentives

Generous PTO and holidays

Hybrid work arrangements

Education and career development

Job summary

Sallie Mae in Newark, DE seeks an Engineer II to design, develop, and support modern technology solutions across loan servicing and enterprise operations. You’ll collaborate with stakeholders, develop APIs, business rules, and automation to improve outcomes.

The role emphasizes Python/SQL development, API integrations, and AI-enabled tooling, with responsibilities across the full SDLC and a strong focus on scalable, secure solutions. Flexible hybrid environment offered.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field, or equivalent work experience.
• 4-7 years designing, developing, and supporting enterprise applications and integration solutions.
• Strong experience with Python and SQL.
• Experience designing, developing, and consuming RESTful APIs and service-based architectures.
• Strong analytical and problem-solving skills; able to understand technical and business requirements.
• Experience troubleshooting and resolving complex application and production issues.
• Ability to communicate technical concepts to technical and non-technical stakeholders.
• Experience across the full software development lifecycle from requirements to deployment and support.
• Willingness to learn emerging technologies and development practices.

Responsibilities

• Design, develop, test, and support applications and services using Python, SQL, and related technologies.
• Partner with business analysts and stakeholders to understand processes and objectives.
• Develop and maintain API-based integrations using MuleSoft and related technologies.
• Design and implement business rules and decisioning using Camunda, Drools, or similar platforms.
• Build and optimize database solutions to support workflows and analytics.
• Leverage AI-enabled tools to improve development and operations.
• Contribute to architecture decisions for scalability and maintainability.
• Support Agile delivery with sprint planning, testing, and production support.
• Create and maintain CI/CD pipelines and deployment processes with Azure DevOps.
• Document technical designs, data flows, and operational procedures.
• Ensure security, regulatory, and operational standards are met.

Skills

Python

SQL

RESTful APIs

Analytical thinking

Communication

Full SDLC

AI-enabled tools

Education

Bachelor's degree

Tools

MuleSoft

Camunda

Drools

AWS

Job description

When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.

What You’ll Contribute

The Engineer II will be responsible for designing, developing, and supporting modern technology solutions that enable critical business capabilities across loan servicing and enterprise operations. This role combines software engineering, business process understanding, and emerging technology expertise to deliver scalable, maintainable, and efficient solutions. The successful candidate will collaborate closely with business stakeholders, analysts, and engineering teams to develop applications, APIs, business rules, and automation capabilities that improve operational effectiveness and customer outcomes.

What You’ll Do

• Design, develop, test, and support applications and services using Python, SQL, and related technologies.
• Partner with business analysts and stakeholders to understand business processes, requirements, and operational objectives.
• Develop and maintain API-based integrations using MuleSoft and related integration technologies.
• Design and implement business rules and decisioning solutions using modern rules platforms such as Camunda, Drools, or similar technologies.
• Build, maintain, and optimize database solutions, queries, and data processing capabilities to support operational and analytical workflows.
• Leverage AI-enabled tools and emerging technologies to improve development efficiency, operational effectiveness, system intelligence, and business outcomes.
• Participate in software design sessions and contribute to architecture decisions that support scalability, maintainability, and long-term business objectives.
• Support Agile delivery teams by participating in sprint planning, backlog refinement, development, testing, and production support activities.
• Create and maintain CI/CD pipelines and deployment processes utilizing Azure DevOps and associated development tools.
• Troubleshoot and resolve production issues while identifying opportunities for process automation and system improvements.
• Develop and maintain technical documentation, solution designs, data flows, and operational support procedures.
• Ensure compliance with security, regulatory, and operational standards while delivering technology solutions.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What You Have

• Minimum Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience.
• 4-7 years of experience designing, developing, and supporting enterprise applications and integration solutions.
• Strong experience developing applications using Python and SQL.
• Experience designing, developing, and consuming RESTful APIs and service-based architectures.
• Strong analytical and problem-solving skills with the ability to understand both technical and business requirements.
• Experience troubleshooting and resolving complex application and production support issues.
• Ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
• Experience working across the full software development lifecycle from requirements through deployment and support.
• Demonstrated ability to learn and adapt to emerging technologies and development practices.
• Preferred Experience with MuleSoft development and enterprise integration patterns.
• Experience working with rules engines and decisioning platforms such as Camunda, Drools, DMN, or similar technologies.
• Experience developing with AWS Cloud and Infrastructure as Code.
• Experience applying AI-enabled development tools, machine learning capabilities, or intelligent automation solutions within business processes.
• Experience working in financial services, banking, lending, or student loan servicing environments.
• Knowledge of event-driven architectures, messaging platforms, and modern cloud-native design patterns.
• Experience with Snowflake, data engineering, data pipelines, or analytics-focused development.
• Familiarity with domain-driven design, business process modeling, and workflow automation concepts.
• Experience supporting highly regulated environments and associated compliance requirements.

Feeling your best helps you do your best: Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call [phone] and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.