Technology Support Engineer

SMB IT, Inc.; Indianapolis (IN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Generous PTO and holidays

401k with employer match

Medical, dental, vision

Flexible hybrid work

Parental leave

Wellness programs

Job summary

Sallie Mae is seeking a Technology Operations Engineer I to support and optimize our technology systems and infrastructure. You will assist in implementing, configuring, and maintaining hardware, software, networks, and telecom components to keep services reliable for students and staff.

You will respond to incidents and service requests with timely technical support, participate in projects, and help create documentation and procedures that ensure secure, consistent operations.

Qualifications

• Solid understanding of technology infrastructure components (hardware, software, networks, telecommunications).
• Familiarity with ITIL and IT service management basics.
• Strong problem-solving and troubleshooting skills.
• Clear, effective written and verbal communication.
• Detail-oriented with ability to manage multiple tasks.
• Basic knowledge of project management concepts.

Responsibilities

• Assist in implementing, configuring, and maintaining technology systems and networks.
• Respond to incidents and service requests with timely technical support.
• Support technology projects, including testing, documentation, and user training.
• Help develop and enforce operations procedures for secure, consistent operations.
• Assist with technology inventory management and asset tracking.
• Document system configurations and troubleshooting guides.

Skills

IT infrastructure

ITIL familiarity

Problem solving

Communication

Detail oriented

PM basics

Education

Bachelor's degree in CS/IT

Equivalent work exp

Job description

When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.

What You’ll Contribute

The Technology Operations Engineer I will be responsible for supporting in maintaining and optimizing our technology systems and infrastructure.

What You’ll Do

Assist in the implementation, configuration, and maintenance of technology systems, including hardware, software, networks, and telecommunications.

Respond to technology-related incidents and service requests, providing timely and effective technical support to end‑users.

Participate in technology projects, assisting with tasks such as testing, documentation, and user training.

Contribute to the development and enforcement of technology operations procedures and guidelines to ensure consistent and secure operations.

Assist in the management of technology inventory, including procurement, asset tracking, and license management.

Contribute to the creation and maintenance of technical documentation, including system configurations, troubleshooting guides, and knowledge base articles.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What You Have

Minimum

Indicate minimum education, skills and experience required.

Solid understanding of technology infrastructure components, including hardware, software, networks, and telecommunications systems.

Familiarity with ITIL framework and basic IT service management principles.

Strong problem‑solving skills with the ability to analyze and troubleshoot technology issues.

Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members and end‑users.

Detail‑oriented mindset with the ability to handle multiple tasks and priorities.

Basic knowledge of project management concepts and practices is a plus.

Preferred

Indicate “nice‑to‑have” regarding education, skills, and experience.

Bachelor’s degree in computer science, information technology, or a related field (or equivalent work experience).

1‑2 years of experience in technology operations, technical support, or a related field.

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing that function, or only a limited number of employees are available to perform that function.

Feelings your best helps you do your best

Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short‑term/long‑term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on‑site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

Equal Opportunity Statement

Sallie Mae is proud to be an equal opportunity (EEO) employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call [phone] and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.