Engineer I, IT User Supp (IT Support Desk Technician)

Ultra Clean Technology; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Ultra Clean Technology in Chandler, AZ is seeking an Engineer I, IT User Support to join our IT Team. You will provide desktop, laptop, and peripheral support, manage user accounts, and help optimize office systems across a fast-growing organization.

The role emphasizes timely problem resolution, clear communication, and reliable service to a diverse user base while collaborating with network and security teams to maintain productivity and data integrity.

Qualifications

• 3+ years current experience in desktop support on a medium to large size network.
• Understanding of Windows 2008/2019 Domain environment, Active Directory, servers, desktop systems and communications devices using current technologies.
• Demonstrated knowledge of Microsoft Office and desktop products.

Responsibilities

• Respond to requests for IT assistance via phone, internal ticketing system and email.
• Diagnose and resolve hardware and software issues.
• Rolls out hardware and software to ensure optimal deployment of resources.
• Troubleshoot user reported software issues and assist in the successful resolution of those issues.
• Create trouble tickets, receive troubleshooting requests.

Skills

Desktop support

Windows AD

Office software

Remote access

Ticketing

Communication

Troubleshooting

Prioritization

Tools

Active Directory

Windows Server

Job description

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!
UCT is looking for a talented Engineer I, IT User Supp to join us in Chandler,AZ.

Essential Duties and Responsibilities:

As a key member of the UCT Information Technology Team, this position is responsible for all aspects of Information Technology Support Services including the administration and support of desktops, laptops, and communications hardware/software and office systems.

• Respond to requests for IT assistance via phone, internal ticketing system and email
• Excellent verbal and written communication
• Identify and elevate situations requiring urgent attention
• Diagnose and resolve hardware and software issues
• Assist with user training.
• Track and route problems, requests and document resolutions
• Rolls out hardware and software to ensure optimal deployment of resources
• Troubleshoot user reported software issues and assist in the successful resolution of those issues.
• Prioritize work and address multiple tasks concurrently
• Create trouble tickets, receive troubleshooting requests.

Required Qualifications/Skills:

• 3+years current experience in desktop support on a medium to large size network
• Understanding of Windows 2008/2019 Domain environment, Active Directory, servers, desktop systems and communications devices using current technologies
• Technically adept with experience or interest in supporting customers.
• Punctual and respectful of others' schedules and meet deadlines in a timely manner.
• Demonstrated knowledge of Microsoft office and desktop products.
• Demonstrated ability to support networked printers, photocopiers, scanners, and multifunction devices.
• Demonstrated knowledge of setting up remote access for users.
• Ability to manage priorities and expectations in a fast-paced environment.
• Highly organized team player.
• Ambitious, Goal Driven, and possess a Positive Attitude.

Desired Qualifications/Skills:

• Basic knowledge of physical Ethernet cabling
• Basic knowledge of ethernet networks

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.