Engineer I-54000

Auro Hotels; Raleigh (NC); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

Auro Hotels is seeking an Engineer I to support the hotel by ensuring the reliability of mechanical systems and delivering guest-ready accommodations. The role requires maintaining a clean, safe, and well-kept property and flexibility to work days, nights, weekends and holidays.

Key duties include preventive maintenance, timely repairs, safety compliance, and prompt response to guest requests to uphold our standards of service and hospitality. Prior hospitality exposure is favored.

Qualifikationen

• High School Diploma preferred.
• Basic understanding of HVAC and Refrigeration.
• Prior hospitality experience preferred.

Aufgaben

• Ensures guest receives outstanding service by greeting guests and maintaining high standards of service.
• Performs preventative maintenance and repairs on mechanical/electrical systems, HVAC, refrigeration, plumbing and related equipment.
• Maintains safety procedures and follows emergency protocols; contacts management when needed.
• Inspects hotel operating systems and building components to ensure safe and efficient operation.
• Responds promptly to guest maintenance requests and communicates status to front desk.

Kenntnisse

HVAC knowledge

Refrigeration knowledge

Ausbildung

High School Diploma (preferred)

Jobbeschreibung

The Role

The purpose of an Engineer I is to ensure the overall success of the hotel by meeting or exceeding the guest expectation for working order of mechanical systems. The Engineer I must maintain a safe and working environment throughout the hotel by providing an attractive, clean, and well-maintained property. Must have open availability to work days, nights, weekends and holidays.

Key Performance Indicators (KPIs)

• Completes work orders quickly and reliably.
• Finishes scheduled preventive maintenance tasks on time.
• Fixes guest and property issues correctly the first time.
• Follows all safety procedures and completes required safety training.
• Responds promptly to guest room maintenance requests.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the associate may be required to work outside in extreme heat, cold, rain, wind, or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Auro Hotels professionally with our guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
• Inspects all operating systems and components of the hotel to ensure they are operating properly, efficiently, and safely, as directed by the Chief Engineer.
• Promptly responds to front desk reports of guest problems or concerns, informs the front desk when action is complete so the front desk can perform “Courtesy Call Back” telephone calls.
• Performs preventative maintenance, repairs, or makes recommendations for repairs, as assigned: all mechanical/electrical, HVAC, refrigeration, and plumbing systems, all building components and furniture, fixtures, and equipment.
• Maintains the grounds daily, including landscaping and parking areas in a clean, neat, safe, and attractive manner.
• Performs the “PM” schedule on a timely basis, ensuring that all elements of the guest room meet the standards of the brand.
• Performs painting, carpentry, plumbing, emergency carpet cleaning and other jobs as necessary.
• Maintains all storage areas, shops, and mechanical areas in a clean, safe, and secure manner, reporting to the Chief Engineer any corrective actions that need to be taken.
• Keeps Chief Engineer promptly and fully informed of all problems or unusual matters of significance so that prompt corrective action can be taken.
• Perform job duties with a minimum of disruption of the guest.
• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Complies with company standards of service as outlined for Auro Hotels.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Projects a favorable image of Auro Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

High School Diploma Preferred; Basic understanding of HVAC and Refrigeration. Prior hospitality experience preferred.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.