Engineer, Endpoint (Mac/Windows)

Austin Community College District; United States; On-site; USD 77,000 - 96,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Retirement plans

AD&D

Job summary

Austin Community College is seeking an Endpoint Engineer to manage, automate, and support enterprise endpoint environments across the college. The role blends systems administration, automation, and security to deliver a stable, modern endpoint computing environment for faculty and staff.

The engineer will own deployment, configuration, lifecycle management, and integrations with ITSM tools such as TeamDynamix, supporting ACC’s mission of reliable technology and student success.

Qualifications

• Knowledge of ITIL, customer service practices, relational databases, and CAD software.
• Ability to understand and document technical procedures and configurations.
• Experience with scripting or programming and strong troubleshooting skills.

Responsibilities

• Manage and support enterprise endpoint environments using management platforms.
• Automate deployments, patching, and endpoint compliance with scripting.
• Integrate endpoint tools with ITSM platforms like TeamDynamix and others.
• Manage device lifecycle from onboarding to decommissioning and asset tracking.
• Provide Tier 3 & 4 support and escalation for endpoint issues.
• Collaborate with IT security, support, and stakeholders to drive process improvements.

Skills

ITIL knowledge

Customer service

Relational databases

Database development

CAD familiarity

Programming/scripting

Troubleshooting

Documentation

Collaboration

Communication

Education

Bachelor’s degree

Tools

TeamDynamix

ServiceNow

MDM

JAMF Pro

MECM/SCCM

Intune

Job description

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area. As a community college committed to our mission, we seek to recruit and retain a workforce that: Values intellectual curiosity and innovative teaching Is attracted by the college's mission to promote equitable access to educational opportunities Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities. Focused on student academic achievement and postgraduate outcomes Welcomes difference and models respectful interaction with others Engages with the community both within and outside of ACC

Engineer, Endpoint (Mac/Windows)

Austin Community College (ACC) is seeking a highly skilled Endpoint Engineer to manage, automate, and support enterprise endpoint environments across the college. This role blends systems administration, automation, and security to deliver a stable, modern, and secure endpoint computing environment for faculty and staff. The Endpoint Engineer will own deployment, configuration, lifecycle management, and integrations with TeamDynamix and other ITSM tools, supporting ACC’s mission of reliable technology and student success.

Description of Duties

• Manage, engineer, and support the college’s endpoint environments using enterprise endpoint management and device management platforms.
• Automate deployments, patching, application distribution, and endpoint compliance using scripting and automation tools.
• Integrate and maintain endpoint management tools with TeamDynamix and other ITSM platforms for device inventory, asset management, ticketing, and workflow automation.
• Manage the device lifecycle, including onboarding, support, secure decommissioning, and asset tracking.
• Provide Tier 3 & 4 support for endpoint issues and serve as an escalation point for support teams.
• Collaborate with IT security, support teams, and college stakeholders to drive process improvement, documentation, and compliance.
• Stay current on endpoint management best practices, emerging technologies, and higher education IT trends.

Endpoint Engineering & Automation

• Design, build, and maintain standardized endpoint deployment processes, ensuring secure, efficient, and consistent device configurations.
• Automate endpoint management tasks, patch cycles, software rollouts, and compliance reporting.
• Support and optimize integrations with TeamDynamix for asset, incident, and change management.

Cross-Platform Collaboration

• Partner with collegewide business owners, development teams, and technology leaders to ensure effective endpoint governance, policy enforcement, and process automation.
• Document procedures, provide user guides, and deliver training as needed.
• Provide excellent customer service and proactive communication to faculty, staff, and IT partners.

Windows Endpoint Management (Position Open)

• Manage and support Windows endpoint environments using MECM/SCCM, Workspace ONE, Intune, and related tools.
• Build and maintain Windows 10/11 desktop and laptop images using MDT and Hyper-V.
• Automate Windows deployments and endpoint management using PowerShell and enterprise deployment tools.
• Manage Windows update and patch cycles, driver libraries, firmware updates, and baseline software deployment.
• Enforce Windows configuration and security policies using Active Directory Group Policy, BitLocker, Azure AD, and endpoint protection tools.
• Provide Tier 3 support for Windows endpoint issues and manage the Windows device lifecycle.
• Knowledge of Windows operating systems, enterprise deployment methodologies, Group Policy, and Windows security architecture.
• Preferred Certifications: Microsoft 365 Modern Desktop Administrator or similar.

macOS Endpoint Management (Position Filled)

• Manage and support macOS endpoint environments using JAMF Pro, Apple Business Manager, Workspace ONE, and related tools.
• Administer macOS provisioning, application packaging, and zero-touch deployment.
• Write and maintain automation scripts using Bash, Python, and AppleScript.
• Manage FileVault encryption, endpoint protection, and compliance enforcement through JAMF and MDM policies.
• Provide Tier 3 support for complex macOS endpoint issues and manage the macOS device lifecycle.
• Knowledge of Apple ecosystem technologies, Apple Business Manager, JAMF Pro, FileVault, and macOS security architecture.
• Security & IAM: Okta, FileVault, MDM, and endpoint protection tools.
• Preferred Certifications: JAMF 200/300 or similar, ITIL Foundation, Okta, or comparable certifications.

Job Requirements

• Knowledge: Knowledge of Information Technology Infrastructure Library (ITIL). Customer service techniques and practices. Understanding of relational database theory. Database development and maintenance. Familiarity with CAD software. Knowledge of various programming and scripting languages. Strong troubleshooting and documentation skills, with a collaborative and customer-focused approach.
• Technology Skills: Experience using an ITSM platform such as TeamDynamix or ServiceNow. Knowledge of modern MDM and endpoint management strategies. Experience integrating enterprise endpoint platforms with ITSM tools. Experience with endpoint lifecycle management, security compliance, and platform integration.
• ITSM & Automation: TeamDynamix, ServiceNow, or other service management platforms. Scripting: Python or other automation tools. Other: Microsoft 365, Google Workspace, and device and asset management integrations. Additional scripting or automation skills such as Ruby or PHP.
• Minimum Qualifications Education: Bachelor’s degree. Four years of related work experience may substitute for this education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work experience to meet the years of "Required Work Experience" for this position.
• Experience: Two years of related work experience. Preferred Experience: Bachelor’s degree, or at least 5 years of equivalent professional experience. Three or more years of hands‑on experience managing either Windows or macOS endpoints in a large environment, with working familiarity of the other platform. Previous experience in higher education or public sector IT preferred.
• Special Requirements: Valid Texas Driver’s License and reliable transportation for inter‑campus duties.
• Physical Requirements: Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds.

Salary Range (PG 125) $76,693 - $95,866

Number of Openings: 1

Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D. ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP‑Faculty and Administrators Only). Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

Austin Community College (“ACC” or “College”) is an equal education and equal employment opportunity employer and prohibits discrimination in employment at the college and access to its programs or activities on the basis of race, color, religion, sex (including gender identity, sexual orientation, marital status, and pregnancy), national origin, age (40 and older), veteran status or military service, disability, genetic information or any other basis prohibited by local, state, or federal law. This includes the prohibition of discrimination, including harassment, against any employee, applicant for employment, student, or applicant for admission. ACC will take steps to ensure that the lack of English language skills will not be a barrier to admission and participation in all educational and vocational programs.

Clery Act As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting. Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information. For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( [e-mail] ). For an overview, see ACC's Clery Act website.

Disclaimer The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.