Engineer - Degree Optional III

Experis-US; Plano (TX); Sur place; USD 44 000 - 50 000; Plein temps

Résumé du poste

Experis Technology Group seeks a Patient Care Support/Healthcare Support professional for an onsite Plano, TX role. The assignment runs 6+ months with potential to extend or convert, with a daily 8am to 5pm shift and a pay range of $32 to $36 per hour on W2.

Candidates should have 2–4 years of technical or medical support experience or a science degree, plus strong customer service skills and familiarity with healthcare devices or clinical equipment.

Qualifications

• 2–4 years of experience in technical or medical support or related fields.
• Experience in healthcare facilities, clinics, labs, or medical device customer support is beneficial.
• Experience with patients, healthcare providers, or clinical staff is a plus.
• Exposure to neuromodulation or medical devices is advantageous.

Responsabilités

• Provide strong customer service to patients, clinicians, or technical users in fast-paced environments.
• Operate in a call center or remote support setting with clear communication and documentation.
• Navigate multiple systems and interpret product guides, diagrams, and clinical protocols.
• Support medical devices or clinical equipment in healthcare settings.

Connaissances

Customer service

Call center experience

Technical troubleshooting

Medical device knowledge

Formation

Bachelor's degree in science

High school diploma or equivalent

Description du poste

Title: Patient Care Support/Healthcare Support

Location: Plano Texas (100% Onsite)

Duration: 6+ months (Possibility to extend or convert)

Shift Time: 8am to 5pm

Pay Range: $32/hr to $36/hr (On W2)

Job Responsibilities

• Strong customer service background, including experience assisting patients, clinicians, or technical users in high volume or fast paced environments.
• Call center or remote support experience, especially roles requiring clear communication, documentation, and multi system navigation.
• Practical exposure to medical devices, neuromodulation systems, clinical equipment, or other technology used in healthcare settings.
• Ability to interpret technical instructions, product guides, diagrams, specifications, and clinical-use protocols.

Qualifications

• 2 - 4 years of experience (or bachelor's degree in science) in technical support, medical support, call center operations, or customer service roles requiring troubleshooting or device handling.
• Experience in environments such as healthcare facilities, clinics, labs, technical service centers, or medical device customer support teams is strongly beneficial.
• Experience working with patients, healthcare providers, or medical staff is a plus, especially where device setup, guidance, or performance questions were involved.
• Exposure to or experience with neuromodulation, implantable devices, electrophysiology, or patient monitoring equipment is beneficial but not required.
• High school diploma or equivalent combined with relevant technical, medical, or customer support experience is acceptable.
• Candidates with vocational or technical coursework in bioscience, biomedical equipment, medical technology, electronics, IT, or related fields.
• Optional bachelor's degree in biomedical engineering, biomedical science, or a related engineering or science field.

We are looking for the candidate who are eligible to work with any employers without sponsorship.