Engineer Customer Svc - Turboprop Team

Textron; Wichita (KS); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive total rewards package

Eligible for Kansas state aviation tax credit of $5,000

Job summary

Textron in Wichita, Kansas, is seeking an Engineer in Customer Service for the Turboprop Team. The role involves providing technical assistance to service facilities and aircraft operators, as well as preparing technical proposals. Candidates should have a strong background in aircraft maintenance, particularly in avionics, along with excellent communication and customer service skills.

The position offers a competitive rewards package, including innovative benefits and a Kansas state aviation tax credit. Join Textron and be part of a legacy that encourages skill development and career growth.

Qualifications

• 4 years of relative aircraft maintenance experience with an A&P license.
• 2-year technical degree or bachelor's degree in relevant field with experience.
• Experience as an Avionics Technician performing troubleshooting on aircraft.

Responsibilities

• Provide technical assistance to service facilities and personnel.
• Organize technical data and problem summaries from reports.
• Act as a liaison between customers and Textron Aviation.

Skills

Aircraft maintenance experience with avionics knowledge

Excellent customer service skills

Oral and written communication skills

Good computer skills

Teamwork and self-motivation

Education

4 years of relative aircraft maintenance experience; A&P license

2-year technical degree in relevant field

Bachelor’s degree with experience in aircraft structural repair

Job description

Engineer Customer Svc - Turboprop Team

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We empower people with the freedom of flight. As part of our legacy, you’ll have opportunities to expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive rewards package that includes pay and innovative benefits to support you and your family members, beginning day one.

Job Summary

To provide service facilities, field support personnel, and aircraft operators with technical assistance. Provides technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company-wide usage.

Job Responsibilities

• Respond to incoming phone and email questions about maintaining and operating Textron Aviation aircraft.
• Organize, write, and prepare technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering, and manufacturing functions on field problems.
• Organize and sustain a technical file of existing and potential product improvements and serialized production changes.
• Collect and analyze discrepancy reports concerning Textron Aviation’s products. Coordinate corrective action with internal parties.
• Act as liaison between customer and Textron Aviation on customer problems and corrective measures.
• When necessary, act as technical advisor and be directly involved in on-site assistance at company‑owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation.
• Participate in periodic audits of the curriculum taught by Textron Aviation’s contracted training organizations to verify that classes are conducted using current technical data.
• Prepare and present technical programs for operators conferences and technical seminars.
• Coordinate with Supplier Quality to achieve maximum reliability from installed equipment on the aircraft.

Qualifications

Education / Experience

• 4 years of relative aircraft maintenance experience; A&P license required.
• 4 years of relative aircraft maintenance experience; 2‑year technical degree required.
• 6 years of relative aircraft maintenance experience as an Avionics Technician or like role performing troubleshooting or maintenance on aircraft.
• Bachelor’s degree with 2 years of experience in aircraft structural repair, customer support, or relative aircraft maintenance experience.

Skills and Other Requirements

• Aircraft maintenance experience with extensive avionics technical knowledge, including background knowledge of mechanical, diagnostic, and electrical systems.
• Excellent oral, interpersonal, and written communication skills.
• Excellent customer service skills.
• Good computer skills.
• Self‑motivated, disciplined, and able to work in a team environment to meet department‑level objectives.
• Occasional travel, sometimes on short notice.

Benefits

Competitive total rewards package including pay and innovative benefits to support you and your family members. Eligible for Kansas state aviation tax credit of $5,000 for up to five years.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.