Engineer Customer Svc-Sr - Pistons Team

Textron

Wichita (KS)

On-site

USD 85,000 - 110,000

Full time

24 hours ago

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Job summary

Textron Aviation is seeking an Engineer Customer Svc-Sr for the Pistons Team in Wichita, KS. You will provide technical assistance to customers and coordinate between the customer, Marketing, and Engineering/Manufacturing to address field problems.

The role involves on-site support at service centers, technical data analysis, and preparation of problem summaries for internal use. Strong avionics knowledge and communication skills are essential.

Qualifications

Aircraft maintenance experience with avionic systems knowledge and troubleshooting.
Excellent oral, interpersonal, and written communication skills.
Strong customer service orientation and problem-solving abilities.
Solid computer skills and ability to work with maintenance data.
Self-motivated team player capable of meeting department objectives.
Occasional travel may be required for on-site support.

Responsibilities

Responds to phone and email questions about maintaining Textron Aviation aircraft.
Prepares technical data and problem summaries from reports for marketing, engineering, and manufacturing.
Maintains a technical file of product improvements and production changes.
Collects and analyzes discrepancy reports; coordinates corrective action with internal teams.
Acts as liaison between customers and Textron Aviation on problems and corrective measures.
Provides on-site technical advisory support at service centers when needed.
Audits curricula at contracted training organizations for current data usage.
Prepares and presents technical programs for operator conferences and seminars.
Coordinates with Supplier Quality to improve reliability of installed equipment.

Skills

Avionics knowledge

Customer service

Communication skills

Computer skills

Team player

Willing to travel

Education

A&P license

Technical degree

Bachelor’s degree

Job description

Engineer Customer Svc-Sr - Pistons Team

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Description

JOB SUMMARY

To provide service facilities, field support personnel and aircraft operators with technical assistance. Provides technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company-wide usage.

JOB RESPONSIBILITIES

Responds to incoming phone and email questions about maintaining and operating Textron Aviation aircraft
Organizes, writes, and prepares technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems
Organizes and sustains a technical file of existing and potential product improvements and serialized production changes
Collects and analyzes discrepancy reports concerning Textron Aviation’s products. Coordinates corrective action with internal parties
Acts as liaison between customer and Textron Aviation on customer problems and corrective measures
When necessary, acts as technical advisor and be directly involved in on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation
Participates in periodic audits of the curriculum being taught by Textron Aviation’s contracted training organizations to verify classes are being conducted using current technical data
Prepares and presents technical program for operators conferences and technical seminars
Coordinates with Supplier Quality to achieve maximum reliability from installed equipment on the aircraft

Qualifications

EDUCATION/ EXPERIENCE

One of the following bullet items is required

7 years of relative aircraft maintenance experience A&P license required.
7 years of relative aircraft maintenance experience 2-year technical degree required
9 years of relative aircraft maintenance experience as an Avionics Technician or like role performing troubleshooting or maintenance on aircraft
Bachelor’s degree required with 5 years of experience in aircraft structural repair, customer support, or relative aircraft maintenance experience

QUALIFICATIONS

Aircraft maintenance experience with extensive avionic technical knowledge, including background knowledge of mechanical, diagnostic, and electrical systems.
Excellent oral, interpersonal, and written communication skills
Excellent customer service skills
Good computer skills
Self-motivated, disciplined, and able to work in a team environment to meet department level objectives
Occasional travel, sometimes on short notice

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Kansas Tax Credit

Join Textron Aviation’s Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit https://www.aircapitaloftheworld.com/taxcredits for more information on the tax credit.

AI Readiness

Textron expects employees to use AI-enabled tools responsibly and effectively. Candidates should be comfortable learning and applying these tools, evaluating AI-generated output with sound judgment, and using AI in line with company policy and ethical standards. Prior experience with specific tools is not required — we value curiosity, adaptability, and good judgment.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company

Textron Aviation

Primary Location

US-Kansas-Wichita

Job Function

Product Support

Schedule

Full-time

Job Level

Individual Contributor

Job Type

Experienced