Engagement Specialist - Ohio State University

Legends Global; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Legends Global seeks an Engagement Specialist to cultivate relationships with donors, alumni, parents and friends of The Ohio State University, delivering excellent service and creating engaging, omnichannel experiences across phone, email, text and web chat. This role supports the engagement and fundraising efforts for OSU by moving prospects through the gift cycle with strategy and stewardship.

Reporting to the Engagement Center Manager, you will collaborate with the philanthropy team, draw on

Qualifications

• Excellent interpersonal, organizational and communication skills including written and verbal; ability to present ideas clearly and concisely.
• Ability to work in a fast-paced environment with a flexible schedule including nights, weekends and holidays.
• Demonstrate capacity to manage relationships with colleagues, partners, prospects, alumni and current donors to achieve effective results.

Responsibilities

• Work collaboratively as a member of the Ohio State University Individual Philanthropic Strategy team.
• Solicit gifts and provide related stewardship in conjunction with The Ohio State University.
• Understand and implement strategic engagement opportunities through proactive and reactive outreach via calls, email, text, web chat, video and social to alumni, family and friends to connect them back to The Ohio State University.
• Work closely with the Engagement Center Manager to execute strategy and provide comprehensive support for broad-based fundraising, including annual solicitations and special projects for all fundraising.
• Develop and maintain a thorough working knowledge of the philanthropic priorities to effectively present a case for support.
• Take timely and strategic steps in moving prospects through the gift cycle of identification, qualification, cultivation, solicitation and stewardship.
• Assist and/or lead in short- and long-range strategic planning activities to create and implement fundraising goals and objectives.
• Make effective use of the university's prospect management database and other institutional resources to ensure appropriate management of donors, prospects, alumni and volunteers in coordination with university objectives.

Job description

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you.

LEGENDS & THE OHIO STATE UNIVERSITY ALUMNI ASSOCIATION PARTNERSHIP

Legends and The Ohio State University Alumni Association (OSUAA) have partnered to enhance engagement with Buckeye graduates around the world. The higher education fundraising landscape has transformed throughout the past decade and we recognize efforts to successfully engage alumni and friends must evolve. The partnership will introduce a new Engagement Center to identify constituents’ interests, to produce and deliver relevant and engaging content and to cultivate meaningful relationships with Ohio State alumni and friends.

THE OHIO STATE UNIVERSITY ALUMNI ASSOCIATION

Our alumni family – 560,000-strong – is a diverse, vibrant, and growing community dedicated to making our world better. Our alumni are risk takers and innovators. They are dreamers and doers. The Alumni Association is dedicated to helping all alumni thrive and connect through our clubs and societies that span worldwide, special events, career guidance and more. Our goal is to continue producing strong relationships between our alumni and Ohio State.

THE ROLE

Reporting to the Engagement Center Manager, the Engagement Specialist is responsible for cultivating relationships with donors, alumni, parents and friends of the university, with the goal of them becoming donors and continuing to give to Ohio State by providing excellent customer service. This is achieved by creating unique engagements through an omnichannel (inbound/outbound phone, email, text and web chat) approach. This position plays an essential role in implementing the engagement and fundraising efforts for The Ohio State University.

Essential Duties And Responsibilities

• Work collaboratively as a member of The Ohio State University Individual Philanthropic Strategy team.
• Solicit gifts and provide related stewardship in conjunction with The Ohio State University.
• Understand and implement strategic engagement opportunities through proactive and reactive outreach via calls, email, text, web chat, video and social to alumni, family and friends to connect them back to The Ohio State University.
• Work closely with the Engagement Center Manager to execute strategy and provide comprehensive support for broad-based fundraising, including annual solicitations and special projects for all fundraising.
• Develop and maintain a thorough working knowledge of the philanthropic priorities to effectively present a case for support.
• Take timely and strategic steps in moving prospects through the gift cycle of identification, qualification, cultivation, solicitation and stewardship.
• Assist and/or lead in short- and long-range strategic planning activities to create and implement fundraising goals and objectives.
• Make effective use of the university's prospect management database and other institutional resources to ensure appropriate management of donors, prospects, alumni and volunteers in coordination with university objectives.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent interpersonal, organizational and communication skills including written and verbal; ability to present ideas clearly and concisely.
• Ability to work in a fast-paced environment with a flexible schedule including nights, weekends and holidays.
• Demonstrate capacity to manage relationships with colleagues, Ohio State partners, prospects, alumni and current donors to achieve effective results, including the achievement of specific and measurable goals.
• Strong organizational skills, including the ability to set clear priorities and manage time well; the ability to work independently and make sound judgments about prospects, project management responsibilities and all other areas of performance without close day-to-day supervision.
• Exercising discretion at all times and able to keep confidential all data related to The Ohio State University and its constituents.
• Working knowledge of Microsoft Office.

SUCCESS CRITERIA

The Engagement Specialist is measured on the number of interactions with current and prospective donors combined with the addition and retention of current and prospective donors to The Ohio State University.

• Ensure that predetermined engagement and fundraising goals and metrics are met.
• Identify, cultivate, solicit and steward donors with an emphasis on donor retention and recurring gifts.

EDUCATION

• Bachelor’s degree in Non-Profit Management, Business, Sports Management, Marketing, Public Affairs or a related field from an accredited college or university.

Compensation

Competitive pay plus bonus potential, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site – Ohio State University

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.