Engagement Officer

Labor Credit Union; Washington (District of Columbia); Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision plans

401(k) with company match

Commuter benefits: SmartBenefits

Life & AD&D insurance

Education and tuition reimbursement

OnDemand Pay

Employee Assistance Program

Job summary

Labor Credit Union in Washington, DC is seeking an Engagement Officer to maximize lending and sales opportunities by engaging with members who apply for credit and memberships, including auto, personal loans, credit cards and HELOCs. You will promote deposit products and provide quality service.

The role requires at least 2 years in lending/sales, NMLS eligibility, strong Microsoft Office skills, and a passion for member experience. This is a hybrid position with growth potential.

Qualifications

• High School Diploma or equivalent; college preferred.
• At least 2 years in a consultative consumer lending or sales environment.
• 2 years’ experience in a financial institution, preferably credit union.
• Active NMLS license or ability to obtain within 6 months.
• Proficient with Microsoft Office; ready to use digital credit apps.
• Strong communication and relationship-building skills.

Responsibilities

• Consult with members on lending needs by building rapport and trust
• Engage with members across channels to address financial goals
• Educate members on loan terms and ancillary products
• Review loan applications for completeness
• Follow underwriting and processing procedures
• Ensure compliance with FCRA, MLA, ECOA, TILA, FHA, BSA/AML, OFAC
• Schedule and facilitate loan closings
• Identify and recommend suitable products and services
• Cross-sell products to enhance member relationships
• Maintain up-to-date product knowledge
• Attend training and maintain licenses
• Adhere to internal policies and procedures
• Perform other duties as assigned.

Skills

Consultative selling

Customer relationship building

Communication skills

Team collaboration

Education

High School Diploma or equivalent

Active NMLS Number or ability to obtain within 6 months

Tools

Microsoft Office

Digital credit application software

Job description

Branch Update: New St. Barnabas Road Branch Hours. Suitland Federal Center Branch remains closed until further notice. Please visit the FPB or St Barnabas Rd branches. The Call Center, Online Banking, Mobile Banking, and our nationwide ATM network are available for your convenience.

“ At Labor Credit Union, we value engagement and inclusion. This is not just a catchphrase here. One of our core tenets within our leadership philosophy is the empowerment of our team members. Through this emphasis on empowerment, it’s not just an opportunity, it is an expectation that each individual brings their ideas, perspectives and opinions to the table to help make us a better team, a better organization and a better credit union for our members.”

EMPLOYEE BENEFITS

Labor Credit Union offers exciting challenges, competitive pay and great benefits. From developing creative solutions to working with our members, you’ll find success at Labor CU. Our high quality, comprehensive compensation package includes

PAID TIME OFF

Vacation, sick & bereavement leave. 13 Federal holidays & 8 floating holiday hours.

HEALTH COVERAGE

Labor CU offers coverage levels for medical, dental, and vision plans, as well as a health savings account and Life AD&D (Disability Insurance)

Our competitive 401(k) retirement plan includes a generous company match.

EXPANDED BENEFIT PROGRAM

This benefit is focused on the individual and aligns with our efforts to help employees achieve financial, mental and physical well-being status.

COMMUTER BENEFITS PACKAGE

Eligible branch employees receive $100 in monthly SmartBenefits, helping make their commute more convenient and affordable.

EMPLOYEE ASSISTANCE PROGRAM (WORK/LIFE BALANCE)

Confidential solutions and assistance are available to employees and their families.

CREDIT UNION MEMBERSHIP

Access to Labor CU membership, including low-interest rates on loans.

EDUCATION AND TUITION REIMBURSEMENT PROGRAM

Labor CU encourages all employees to further their education and take advantage of additional training.

OnDemand Pay

A benefit designed to provide financial flexibility and peace of mind. Access a portion of earned wages before scheduled payday.

LIFE & AD&D INSURANCE

Protect what matters most with employer-provided Life and Accidental Death & Dismemberment (AD&D) insurance, giving you and your loved ones added financial peace of mind.

** Complete information on compensation and benefits package will be shared by HR upon joining the Labor Credit Union.

The Engagement Officer Position is an essential position within Labor Credit Union (Labor CU), that will enable the credit union to provide quality-driven member service to existing and potential members of the credit union.

Labor CU aims to be Bold & Innovative, Convenient, and Inclusive, and exhibit a Culture of Leadership, and Financial Stability. This position will maximize lending and sales opportunities for the credit union by engaging with members who apply for credit or membership. This includes secured and unsecured consumer loans (Auto, Personal, Credit Cards), lines of credit, and Home Equity Lines of Credit (HELOC), as well as other deposit products offered through the credit union that will benefit the member.

To achieve this, the Engagement Officer will:

• Demonstrate Core Pillars: Actively embody and promote the credit union's core values.
• Execute Key Responsibilities: Successfully fulfill the duties outlined below.
• Proactive Engagement: Initiate and process member account and loan application requests.
• Quality Service: Provide exceptional service and support throughout the member journey.
• Timely Onboarding: Ensure efficient and timely processing of share/deposit accounts and loan closings.
• Ancillary Product Sales: Identify and promote relevant products and services.
• Member Experience: Prioritize and enhance the overall member experience.

By effectively executing these responsibilities, the Engagement Officer will contribute to the credit union's growth and success.

Duties and Responsibilities:

• Consult with members on their lending needs by building rapport and trust
• Listen and engage with members while understanding and addressing member financial goals
• Proactively engage with members through various channels
• Educate members on loan terms, conditions, and ancillary products
• Review loan applications for completeness
• Follow established underwriting and processing procedures
• Ensure compliance with relevant regulations (FCRA, MLA, ECOA, TILA, FHA, BSA/AML, OFAC)
• Schedule and facilitate loan closings
• Identify and recommend suitable products and services
• Utilize needs-based selling techniques to maximize sales opportunities
• Cross-sell additional products to enhance member relationships
• Maintain up-to-date product knowledge
• Attend training and maintain required licenses
• Adhere to internal policies and procedures
• Perform other duties may be assigned.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Position Requirements:

• A High School Diploma or equivalent college is preferred.
• A minimum of 2 years in a consultative consumer lending or sales-based environment
• A minimum of 2 years’ financial institution experience, preferably in a credit union environment
• Active NMLS Number or the ability to acquire such within 6 months of becoming an Engagement Officer
• A high level of knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Teams)
• Prior experience and working knowledge of digital credit application software

Physical Job Requirements:

Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 5 to 20 pounds. This is a Hybrid role. Occasional travel to on-site premises may be required. Employees should have a high-speed internet connection and a secure, quiet place to work remotely.