Financial Relationship Specialist- Floater

Mid-Atlantic Federal Credit Union; Silver Spring (MD); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Hybrid work opportunities

Flexible hours

Job summary

Mid-Atlantic Federal Credit Union seeks a flexible Member Service Associate to serve as a primary floater across Gaithersburg, Germantown, and Silver Spring locations, plus Online Branch support. This role may offer hybrid work and occasional Saturday hours to cover Online Branch needs.

You will build member relationships, explain MAFCU products, open new accounts, and assist with consumer loans while cross-selling services.

Qualifications

• Three years to five years of similar or related experience.
• High school education or GED.
• PC proficiency in Microsoft Office Word and Excel.
• Strong knowledge and understanding of XP Systems preferred.

Responsibilities

• Greet members and provide courteous, professional service as lobby manager.
• Identify opportunities to promote and cross-sell MAFCU products and services.
• Open new memberships and accounts, verify eligibility, and gather required documents.
• Interview and disburse consumer loans, assist with online loan application process.
• Promote MAFCU online and digital services and support Online Branch as needed.
• Monitor branch cash flow, vault, and ATMs, and ensure compliance with policies.

Skills

Microsoft Office Word

Excel

XP Systems

Education

High school diploma or GED

Job description

Serve as a primary floater between three physical branches (Gaithersburg, Germantown and Silver Spring), as well as the Online Branch to provide coverage based on business needs. This role is a dual function allowing potential hybrid work opportunities while assisting the Online Branch. Additionally, this role will have the ability to flex hours as needed if covering for the Online Branch on a Saturday. This role is responsible for building member relationships and explaining various product and service offerings that best meet the members' needs. Opens new accounts and disburses consumer loans. Assists with member transactions, self-service transactions and cross-sells MAFCU products and services. Works at different branch locations as needed. Supports the Online Branch and fields calls and messages as needed. Upholds and carries out MAFCU's core values in daily activities providing friendly, courteous and professional service to internal and external members.

Essential Functions & Responsibilities:

Greet and welcome members to the credit union in a courteous and professional manner. Act as lobby manager and provide prompt and efficient member service and assists with resolving member concerns.Identifies and pursues opportunities to promote and cross sell credit union products and services. Informs members of current promotions. Identifies members who may benefit from specialized services such as mortgages, business and investment services and provide sales leads to the appropriate department.Responsible for learning the credit union's product and service offerings as well as current promotions in order to effectively communicate the benefits to members through a needs-based assessment.Opens new memberships. Verifies eligibility for membership. Obtains government issued photo identification and performs Qualifile screening. Completes membership application and obtains signatures. Reviews Membership and Account Agreement Disclosures.Opens a variety of new accounts. Explains various account and ownership options. Provides product and service recommendations necessary to meet the member's needs. Obtains required documentation to establish account and prepares all forms, assists member with signing new account forms.Interviews and disburses consumer loans. Explains various consumer loan products to members and provides recommendations necessary to meet the member's needs. Enters member information into the online consumer loan application to submit for underwriting. Follows up with member to communicate the loan decision. Gathers additional information from the member as needed. Schedules appointment with member to disburse the loan. Ensures all loan documents are signed at time of disbursal.Promotes and recommends MAFCU's online and digital services to enhance the member experience, and assists the Online Branch with fielding phone calls, messages, and chats in addition to completing further tasks as assigned.Assists with member self-service transactions and cross-sells MAFCU products and services.In the absence of the self-service technology, will process a variety of routine account transactions to include receiving cash and negotiable instruments for deposits or payments, inspecting and verifying negotiable instruments and placing appropriate holds per credit union policy. Verifies cash amounts received, accepts withdrawal authorizations, verifies signatures, and obtains necessary supervisor overrides as needed. Explains penalty interest for early withdrawals on share certificates, ensures accuracy of cash amounts disbursed to the member, prepares official checks. Processes savings bonds redemption for members.Processes credit card cash advances. Obtains proper member identification, enters credit card and identification numbers into the cash advance terminal to obtain authorization. Obtains member signature on the credit card advance voucher. Ensures accuracy of cash advance amount disbursed to the member.Monitors cash flow of the branch, including the vault and ATMs. Orders cash supply within established guidelines.Monitors and submits monthly reports on the inventory of all negotiable instruments. Completes required audits as necessary. Manages vault cash.Balances daily transactions and assists with branch settlement at the end of day. Interfaces with appropriate departments to resolve any posting, balancing, or research problems.Monitors department activities for compliance with established policy and regulations. Takes action to resolve any out of compliance issues. Ensures the branch is well stocked with current forms.Protects the credit union assets and records, as well as the privacy of member information by following all established procedures and guidelines.Remains cognizant of and adheres to Mid Atlantic Federal Credit Union's policies, procedures, and regulations pertaining to the Bank Secrecy Act.Performs other duties as assigned.

Performance Measurements:

1.To meet or exceed Quality Loop goals.2.To meet or exceed individual consumer loan goals.3.To meet or exceed individual auto loan Gap penetration goal.4.To meet or exceed individual consumer loan Debt Protection penetration goal.5.To meet or exceed individual investment referral goal.6.To meet or exceed individual Merchant Services, Business & Mortgage Loan Referral goals.7.To meet or exceed individual Checking Account goal.8.To ensure all transactions are processed accurately.9.To balance within policy guidelines.

Knowledge and Skills:

ExperienceThree years to five years of similar or related experience. EducationA high school education or GED. Interpersonal SkillsWork involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other SkillsPC proficiency in Microsoft Office Word and Excel. Strong knowledge and understanding of XP Systems preferred. Physical RequirementsThis position is primarily based in a general office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job:

• Mobility: Ability to move about the office to access files, office equipment, and interact with colleagues.
• Manual Dexterity: Frequent use of hands and fingers for typing, writing, and handling office supplies and equipment.
• Visual Acuity: Ability to read and interpret documents, emails, and computer screens for extended periods.
• Communication: Ability to communicate effectively in person, over the phone, and via digital platforms.
• Sitting/Standing: Prolonged periods of sitting at a desk and working on a computer, with occasional standing or walking.
• Lifting: Occasionally required to lift or move items up to 50 pounds, such as office supplies or small equipment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Work EnvironmentGeneral Professional Office Environment