Engagement Manager, Public Sector

United States Digital Space LLC; Virginia (MN); On-site; USD 166,000 - 249,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Retirement benefits

Learning and development stipend

Generous PTO

Commuter stipend

Job summary

Scale AI is hiring an engagement manager to drive delivery of agentic workflows for a national security customer. You will own or support account plans, manage day-to-day execution, and ensure outstanding customer experiences.

Ideal candidates blend program leadership, customer relationships, technical fluency, and contract awareness in fast-moving environments. This is an on-site role in Suffolk, VA with some travel; base salary is disclosed in the job posting.

Qualifications

• Active TS/SCI clearance required.
• 5+ years in stakeholder management or customer-facing delivery of enterprise-scale applications/solutions.
• Experience delivering government/enterprise software programs.
• Excellent verbal and written communication skills.
• Willingness to be onsite with customers 4+ days per week in the Suffolk, VA area with occasional travel (<25%).

Responsibilities

• Manage relationships from executive to end-user.
• Scope agentic workflow use cases with Scale’s engineering team.
• Lead cross-functional project teams to meet AI/ML objectives.
• Proactively identify customer needs and pain points to ensure success.
• Oversee onboarding and successful implementation of customer accounts.

Skills

TS/SCI clearance

Stakeholder management

Customer-facing

Python

SQL

Communication

Education

Bachelor's degree in CS or related field

Technical degree in computer science/engineering

Tools

API technology experience

Job description

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.

We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.

You will:

• Manage customer relationships from the executive to the end user

• Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine

• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives

• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success

• Oversee onboarding and successful implementation of customer accounts

We have a diverse team with a variety of skill sets, many have:

• A technical background (education or professional experience with computer science, economics, statistics, engineering)

• A proven track record in B2B client-facing roles and expanding client relationships

• Prior experience owning the technical implementation of solutions to the government

Must haves:

• An active TS/SCI clearance

• 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions

• A track record of structured, analytics-driven problem solving

• Excellent verbal and written communication skills

• Willingness to be onsite with customers 4+ days per week in the Suffolk, VA area with occasional travel (less than 25%) to Scale’s DC office

We have a diverse team with a variety of skill sets, many have:

• 10+ years of professional experience, often in a customer-facing technical program management role in industry or government

• Prior experience at an API technology company and / or managing technical customers using an API

• A technical degree in computer science, engineering, or related field

• Proficiency in Python, SQL or other programming languages

• Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)

*Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.*

The base salary range for this full-time position in the location of Maryland/Florida/Arizona/Virginia is:

$166,400—$249,000 USD

***PLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.*

About Us:

*At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst& Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.*

*We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.*

*We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]. Please see the United States Department of Labor's Know Your Rights poster for additional information.*

*We comply with the United States Department of Labor's Pay Transparency provision.*

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