Engagement Manager, Partners

BioCatch; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible paid time off policy

401(k) with up to 4% company match

Healthcare programs tailored to needs

Wellness programs and health advocacy

Job summary

A leading technology firm in the United States is seeking an Engagement Manager to join their Solutions organization. This role involves working closely with partners, driving utilization of the Behavioral Biometric solution, and ensuring strong customer relationships. Successful candidates will have over 5 years of consulting experience in cyber security or technology, excellent communication skills, and a Bachelor's degree in a STEM field. The position allows for flexible work arrangements including remote options.

Qualifications

• 5+ years of post-sales consulting experience in cyber security, fraud, or technology.
• Strong verbal and written communication skills for impactful presentations.
• Ability to work effectively under pressure with strong organizational skills.

Responsibilities

• Manage risks to efficacy of the BioCatch solution for partners and end customers.
• Build and maintain strong relationships with partner organizations.
• Identify opportunities for expanded product utilization.

Skills

Verbal communication

Written communication

Time management

Team collaboration

Problem-solving

Customer relationship management

Education

Bachelor's degree in a STEM subject

Job description

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. BioCatch Connect™ is trusted by 32 of the world’s 100 largest banks and 210 total financial institutions to combat fraud, facilitate digital transformation, and grow customer relationships. BioCatch’s Client Innovation Board—an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank—helps BioCatch identify creative and cutting-edge ways to leverage behavior for fraud prevention. With more than a decade of data analysis, 80+ registered patents, and extensive experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com.

Summary

We are looking for an exceptional individual to join our vibrant growing Solutions organization as an Engagement Manager. You will work on an ongoing basis with a portfolio of partners and joint end-customers to drive the utilization of the BioCatch Behavioral Biometric solution to create positive business outcomes. Post-sales you will define the strategic direction of the partners and collaborate with the customer to jointly solve problems. Partner with your Threat Analyst and Solutions Engineer to present consultative solutions to a wide range of audiences, from executives to business owners. This role will work across multiple industries, with a primary focus on Financial Institutions in North America.

Location

USA

Role Responsibilities

• Manage risks to efficacy of the BioCatch solution for our partners and end customers
• Function as a single point of contact for general consulting, incident reporting, and escalation for our partners and our joint end-customers. Work in tandem with BioCatch Support, Solution Engineering, Threat Analytics and Data Science
• Build and maintain strong relationships with partner organizations, acting as the primary point of contact
• Address and anticipate partner concerns, proactively providing solutions
• Identify opportunities for expanded product utilization and support the sales team in realizing them
• Network with key contacts outside own area of expertise, cross-functionally and across multiple departments
• Manage project coordination and provide oversight for project team to ensure adherence to a schedule
• Develop and update project plans for technology delivery that forecast timeline, resource needs and task ownership
• Lead the project team through customer issues by identifying path to remediation, executing on plan and keeping stakeholders informed
• Schedule and facilitate regular meetings with partners and joint end-customers to provide updates on product releases and gather feedback on product roadmap
• Advocate on behalf of partners and joint end-customers with BioCatch internal staff in Solutions, R&D and Product
• Prepare and deliver Quarterly Business Reviews to partners and joint end-customer business owners to review achievements, set goals and plan timelines for envisioned projects
• Provide executive summary updates to internal stakeholders on partner and joint end-customer status and KPIs

Requirements

• 5+ years of post-sales consulting experience in the cyber security, fraud, payments or technology space working with top tier customers
• Bachelor’s degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer Science or Information Systems. Strong candidates with degrees in other disciplines will be considered. Additional relevant work experience will be considered in lieu of education requirements
• Exceptionally strong verbal and written communication skills. Ability to deliver impactful presentations to various types of audiences
• Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results
• Ability to work in a team environment, by soliciting input and feedback. Strong ability to effectively manage conflict
• Demonstrates the ability to work well under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity. Candidate must possess a positive attitude and an entrepreneurial spirit

Benefits

• Flexible paid time off policy
• Sick, Maternity/ Paternity, and other paid leaves
• 401(k) plan with up to 4% company match
• Healthcare programs tailored to your needs
• Life insurance
• Wellness programs, EAP, and personalized health advocacy
• Fully remote and shared space work options across the US
• Monthly reimbursements for home internet and cell phone

The benefits listed reflect our offerings at the time of posting and may be adjusted, enhanced, or, where necessary, discontinued at the company’s discretion.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.