Engagement Manager New Remote - US

Axuall; Northern (KY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

401(k) with Employer Match

Wellness Stipend

Professional Development Reimbursement

Work From Home Stipend

Remote Work Flexibility

Flexible PTO

Paid parental leave

Job summary

Axuall is seeking an Engagement Manager to lead customer implementations and ensure healthcare organizations realize value from Axuall’s solutions. You will establish implementation strategy, lead engagements, and coordinate cross-functional teams to deliver measurable outcomes.

The ideal candidate has 5+ years of experience in customer success or SaaS implementation, excellent communication, and a proven track record of managing complex initiatives.

Qualifications

• 5+ years in customer success or engagement management in healthcare technology or SaaS.
• Experience leading enterprise software implementations or professional services engagements.
• Strong communication, facilitation, and stakeholder management skills.
• PMP, CAPM, or equivalent certification is a plus.

Responsibilities

• Develop and lead implementation strategies, success criteria, and engagement plans that align customer objectives with outcomes.
• Build trusted partnerships with executive sponsors and stakeholders to guide decisions and ensure successful implementation.
• Lead customer implementations with cross-functional teams, coordinating governance and execution.
• Coordinate delivery by aligning requirements, timelines, and change management activities across teams.

Skills

Customer success

Engagement management

Project management

Healthcare IT knowledge

Job description

Built with leading healthcare systems, Axuall is a clinical workforce intelligence company built on top of a national real-time practitioner data network. It enables healthcare systems, staffing firms, telehealth organizations, and health plans to accelerate clinician onboarding, improve hiring and workforce planning, and maintain accurate provider data across enterprise systems. By delivering trusted data, AI-powered insights, and seamless data exchange, Axuall empowers healthcare organizations to improve operational efficiency, strengthen clinical coverage, and support revenue capture.Axuall's investors and the organizations they represent comprise over two dozen of the nation's leading healthcare organizations that recognize the imperative to improve clinical workforce efficiency amid significant economic and staffing challenges.

About the Role

As an Engagement Manager at Axuall, you will play a key role in leading customer implementations and ensuring healthcare organizations successfully realize the value of their investment in Axuall’s solutions. This role is responsible for establishing implementation strategy, leading customer engagements, coordinating cross-functional teams, and driving successful solution delivery while aligning customer objectives with measurable business outcomes.

You will work closely with customers and cross-functional teams to ensure customer engagements are delivered efficiently, customer expectations are met, and organizations are prepared for long-term success. The ideal candidate is a strong relationship builder, strategic thinker, and operational leader who excels at aligning stakeholders, managing complex customer engagements, and delivering successful customer outcomes.

What You’ll Do

We are looking for someone who thrives in building trusted customer relationships, leading successful implementations, and helping healthcare organizations achieve measurable business outcomes. Responsibilities include:

• Develop and establish implementation strategies, success criteria, and engagement plans that align customer objectives with successful business outcomes.
• Build trusted partnerships with customer stakeholders to align expectations, facilitate decision-making, and support successful implementation outcomes.
• Lead customer implementations with project management discipline coordinating stakeholders, facilitating governance, and driving execution across cross-functional teams.
• Coordinate solution delivery by aligning customer requirements, implementation decisions, organizational readiness, timelines, milestones, dependencies, change management activities, and customer communications throughout the engagement.
• Measure and communicate implementation success by monitoring progress against agreed-upon success criteria, communicating engagement health, and proactively managing implementation risks, issues, and dependencies.
• Deliver successful customer outcomes by leading post-go-live optimization projects and ensuring customers achieve their Implementation Success Plan.
• Improve implementation methodologies, governance practices, and operational standards to increase delivery quality, consistency, and scalability.

What You’ll Bring

Candidates for the Engagement Manager role must demonstrate experience leading complex customer implementations, managing cross-functional initiatives, and delivering successful business outcomes. Specific qualifications include:

• 5+ years of experience in customer success, engagement management, enterprise software implementation, project/program management, or professional services, preferably within healthcare technology or SaaS.
• Proven experience leading enterprise software implementations, customer onboarding, or professional services engagements, preferably within the healthcare technology or SaaS industry.
• Strong implementation and project management skills, including the ability to manage timelines, milestones, risks, dependencies, and multiple concurrent initiatives. PMP, CAPM, or equivalent project management certification is a plus.
• Demonstrated ability to build trusted relationships with executive sponsors, business leaders, and operational stakeholders while successfully managing customer engagements.
• Excellent communication, facilitation, and presentation skills with the ability to lead meetings, communicate effectively across technical and non-technical audiences, and influence decision-making.
• Experience collaborating across Product, Engineering, Support, Sales, and Client Services teams to coordinate delivery and achieve successful customer outcomes.
• Strong analytical, organizational, and problem-solving skills with the ability to assess customer needs, prioritize competing demands, and drive execution.
• Experience supporting organizational change, customer readiness, and user adoption initiatives during software implementations.
• Familiarity with healthcare credentialing, provider operations, healthcare IT, or healthcare regulatory environments is preferred.

Interview Path

• Talent Acquisition Interview
• Client Team Members Interview
• Executive Interview
• Reference Calls
• Hiring Decision

What You’ll Get From Us

We offer a wide range of bene’fits for our team including:

• 401(k) with Employer Match
• Wellness Stipend
• Professional Development Reimbursement
• Work From Home Stipend
• Remote Work Flexibility
• Flexible PTO
• Paid parental leave

In addition, Axuall is committed to fostering a diverse, equitable, and inclusive workplace that re’flects the communities we serve and empowers every employee to reach their full potential. We encourage DEI through our Diversity in Tech (DiT) Employee Resource Group along with impactful programming that supports and fosters a place of belonging for our team members every day.

Equal Employment Opportunity & Pay Equity Commitment

Axuall is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected characteristic. Axuall maintains pay-equity practices that prohibit reliance on salary history and require that compensation decisions be supported by legitimate, job-related factors. This role may be performed from any U.S. jurisdiction in which Axuall is registered to do business. Please note that certain localities may impose additional employment requirements that will be addressed during the hiring process. Please also note that we are currently unable to sponsor visas. While this role is remote-first, we require employees to attend an in-person orientation at our headquarters in Cleveland, Ohio. There may also be occasional instances where travel to our HQ is needed.

Pay Transparency & Compensation

Base Salary Range (Good-Faith Estimate): $100,000 - $120,000
Employment Classification: Full Time
Additional Compensation: Discretionary annual bonus
Pay Frequency: Semi-monthly

The posted range represents Axuall’s reasonable and good-faith estimate of the compensation the Company expects to pay for the position at the time of this posting. Actual compensation will be based on factors such as job-related knowledge, skills, experience, and internal equity.

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As set forth in Axuall’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

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