Engagement Manager, Agentic AI Workflow Evaluations

Innodata; San Jose (CA); On-site; USD 103,000 - 117,000; Full time

Job summary

Innodata in San Jose, California, seeks an Engagement Manager to lead an onsite team evaluating agentic AI workflows. You will shepherd throughput, quality, and timely delivery while serving as the customer's main point of contact with technical leads.

You’ll recruit, onboard, and retain reviewers and partner with QA for calibration and rubric refinement. The role requires 5+ years of management experience, strong communication, and proven ability to own a complex delivery engagement with

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years of professional experience managing a delivery team of 10–20 people.
• Track record as the customer-facing owner of a services or delivery engagement with an enterprise or technology client, including metrics reporting and issue escalation.
• Significant experience with AI/ML evaluation work: annotation, red-teaming, RLHF, model or agent evaluation, or trust and safety review.
• Ability to read rubric-scored work critically and form an independent view of whether a score is correct.
• Strong written communication; able to produce reporting and escalation memos that a technical customer will accept without rework.

Responsibilities

• Own end-to-end delivery for the onsite team: throughput, quality, turnaround, and capacity against committed volumes.
• Manage and develop a team of eleven, including hiring, onboarding, performance management, and retention.
• Serve as the primary onsite point of contact for the customer's program and technical leads; run recurring reviews, report on delivery metrics, and resolve issues before they elevate.
• Audit reviewer output directly — sample trajectories, check rubric application, and assess whether scoring rationale would survive customer review.
• Partner with the QA lead on calibration cycles, quality metrics and evaluation, and rubric refinement; arbitrate disagreements that calibration does not resolve.
• Own the escalation path for safety-relevant and ambiguous findings, including judgment on what reaches the customer and how quickly.
• Identify expansion opportunities within the account: adjacent workstreams, new task types, additional capacity, and scope the work with internal delivery and commercial teams.
• Forecast staffing and cost against the engagement's commercial model, and flag variance early
• Maintain information security, privacy, and facility access practices required by the customer's onsite environment

Skills

People management

Delivery leadership

Customer facing

AI/ML evaluation

Rubric calibration

Reporting

Education

Bachelor's degree or equivalent

Job description

Engagement Manager, Agentic AI Workflow Evaluations

In Office - San Jose, California

Innodata(Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked.Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale.We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

Scope of the Role:

We are standing up a dedicated onsite team to evaluate complex, real-world agentic AI workflows for a frontier AI customer. The Engagement Manager owns this team and this engagement: a group of ten reviewers and one QA lead working inside isolated test environments, assessing whether AI agents complete tasks safely, respect user intent and consent, and hold up under close scrutiny.

This is a delivery leadership role with a strong customer-facing component. You are the customer's primary day-to-day contact at the site, accountable for throughput, quality, and turnaround, and responsible for identifying where the engagement should grow next. You will not be scoring trajectories as a daily task, but you need enough technical depth to audit the team's work yourself and defend a scoring decision in a room with the customer's technical leads.

You'll Own:

• Own end-to-end delivery for the onsite team: throughput, quality, turnaround, and capacity against committed volumes
• Manage and develop a team of eleven, including hiring, onboarding, performance management, and retention
• Serve as the primary onsite point of contact for the customer's program and technical leads; run recurring reviews, report on delivery metrics, and resolve issues before they elevate
• Audit reviewer output directly — sample trajectories, check rubric application, and assess whether scoring rationale would survive customer review
• Partner with the QA lead on calibration cycles, quality metrics and evaluation, and rubric refinement; arbitrate disagreements that calibration does not resolve
• Own the escalation path for safety-relevant and ambiguous findings, including judgment on what reaches the customer and how quickly
• Identify expansion opportunities within the account: adjacent workstreams, new task types, additional capacity, and scope the work with internal delivery and commercial teams
• Forecast staffing and cost against the engagement's commercial model, and flag variance early
• Maintain information security, privacy, and facility access practices required by the customer's onsite environment

You'll Thrive in This Role If You Have:

• Bachelor's degree or equivalent practical experience
• 5+ years of professional experience, including direct management of a delivery team of 10–20 people
• Track record as the customer-facing owner of a services or delivery engagement with an enterprise or technology client, including metrics reporting and issue escalation
• Significant experience with AI/ML evaluation work: annotation, red-teaming, RLHF, model or agent evaluation, or trust and safety review
• Ability to read rubric-scored work critically and form an independent view of whether a score is correct
• Strong written communication; able to produce reporting and escalation memos that a technical customer will accept without rework

The expected hourly salary range for this position is $75-85 p/hour, based on experience, skills, and qualifications.

As set forth in Innodata Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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