Engagement Manager

Ladders; United States; A distancia; USD 105.000 - 175.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual incentive bonus eligibility

Descripción de la vacante

Ladders seeks an Engagement Manager for a leading Enterprise Technology client. This remote US-based role focuses on driving complex engagements from implementation to delivery, with a strong emphasis on consultative problem-solving and relationship management.

It supports development of client-facing services to improve engagement quality and execution, while partnering with technical and non-technical stakeholders to address fraud-related challenges and meet KPIs.

Formación

• Bachelor's degree or equivalent experience required.
• 7+ years of client-facing or consulting experience preferred.
• Proficiency in Python is a plus.
• Working knowledge of SaaS and big data solutions, such as Hadoop and Impala, is a plus.
• PMP or similar certification is a plus.
• Experience analyzing, identifying, or mitigating fraud is essential.
• Expert-level relationship-building and time management skills.

Responsabilidades

• Travel up to 30% of the time; valid passport required.
• Utilize expert consultative skills to solve customer problems and explore options.
• Communicate fraud risks and mitigation plans to both technical and non-technical stakeholders.
• Demonstrate proficiency in SQL for effective client issue resolution.
• Manage complex implementation projects and ensure smooth execution by tracking KPIs and timelines.
• Create a professional services roadmap to enhance client engagement efforts.
• Deliver client presentations and performance analysis to high-level clients and senior management.

Conocimientos

Client-facing

Consultative problem-solving

Relationship management

SQL proficiency

Project management

Educación

Bachelor's degree or equivalent experience

Herramientas

Python

Hadoop

Impala

Descripción del empleo

For our client, we are seeking a Engagement Manager to join the team of a leader in the Enterprise Technology space.

This role will drive complex client engagements from implementation through delivery, with a strong focus on consultative problem-solving and relationship management. You will partner closely with technical and non-technical stakeholders to address fraud-related challenges, translate risks into action plans, and keep initiatives moving against timelines and KPIs. The position also supports the development of client-facing services that improve engagement quality and overall execution.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $104,900 – $174,700 annually

Responsibilities

• Travel up to 30% of the time; valid passport required
• Utilize expert consultative skills to solve customer problems and explore options
• Communicate fraud risks and mitigation plans to both technical and non-technical stakeholders
• Demonstrate proficiency in SQL for effective client issue resolution
• Manage complex implementation projects and ensure smooth execution by tracking KPIs and timelines
• Create a professional services roadmap to enhance client engagement efforts
• Deliver client presentations and performance analysis to high-level clients and senior management

Qualifications

• Bachelor's degree or equivalent experience required
• 7+ years of client-facing or consulting experience preferred
• Proficiency in Python is a plus
• Working knowledge of SaaS and big data solutions, such as Hadoop and Impala, is a plus
• PMP or similar certification is a plus
• Experience analyzing, identifying, or mitigating fraud is essential
• Expert-level relationship-building and time management skills

Benefits

• Country-specific benefits tailored to employee well-being and happiness
• Annual incentive bonus eligibility

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.