Engagement Manager

Reflection; New York (NY); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Top-tier compensation

Comprehensive medical, dental, vision insurance

Fully paid parental leave

Job summary

Reflection in New York is seeking an Engagement Manager to drive technology adoption across enterprises. This role is integral in managing the AI deployment lifecycle, from identifying use cases to leading organizational change.

The ideal candidate should have 5+ years in relevant roles, exceptional stakeholder management skills, and a strong understanding of AI/ML concepts. Reflection offers top-tier compensation and comprehensive health benefits, ensuring a supportive work environment.

Qualifications

• 5+ years of experience in a relevant role.
• Proven track record of delivering complex technical projects.
• High technical acumen with understanding of AI/ML.

Responsibilities

• Support technical discovery sessions for customer requirements.
• Enable team members during project delivery.
• Manage customer relationships with executives.

Skills

Experience in roles such as Engagement Manager

Technical Program Management

Deployment Strategy

Stakeholder management

Job description

Our Mission

Reflection’s mission is to build open superintelligence and make it accessible to all.

We’re developing open weight models for individuals, agents, enterprises, and even nation states. Our team of AI researchers and company builders come from DeepMind, OpenAI, Google Brain, Meta, Character.AI, Anthropic and beyond.

Role Overview

We're looking for an exceptional Engagement Manager to drive the adoption of Reflection’s technology across enterprises. You will own the end-to-end AI deployment lifecycle, from identifying high-value use cases to driving organizational change and scaled adoption. This role blends strategic advisory with hands‑on deployment leadership, working closely with Account Executives, Solutions Architects, and Forward Deployed Engineers to deliver measurable business outcomes. The ideal candidate is commercially sharp, AI‑fluent, and energized by bringing structure to fast‑moving, ambiguous environments.

What You’ll Do

• Support technical discovery sessions to understand customer requirements. Work alongside Solutions Architects and Forward Deployed Engineers to structure strategic engagements, drafting Statements of Work (SOWs) that outline scope, milestones, and success criteria.
• Enable Forward Deployed Engineers during project delivery by navigating organizational complexity and facilitating access to customer subject‑matter experts, systems, and data.
• Manage customer relationships by maintaining a regular cadence with executive sponsors and technical leads, while surfacing issues and celebrating wins.
• Lead delivery operations, including sprint ceremonies, milestone reviews, and progress reporting. Translate technical complexity into executive‑level updates.
• Support technical discovery sessions to understand customer requirements and inform engagement design.
• Support enterprise onboarding processes by coordinating Reflection's teams to manage security reviews, legal approvals, and procurement processes with account executives.
• Manage scope and change requests, setting clear expectations and negotiating contract modifications when necessary.
• Capture customer feedback to inform our research and product development priorities.

What We’re Looking For

• 5+ years of experience in roles such as Engagement Manager, Technical Program Manager, or Deployment Strategist within consulting, technology, or enterprise software.
• A proven track record of delivering complex technical projects to large enterprise customers.
• High technical acumen with a solid understanding of AI/ML concepts, software architecture, and enterprise systems.
• Exceptional stakeholder management skills with experience navigating large organizations.
• You are energized by ambiguity and have the ability to drive organizational change, guiding customers from initial concept to full‑scale adoption.

What We Offer

• Top‑tier compensation: Salary and equity structured to recognize and retain the best talent globally.
• Health & wellness: Comprehensive medical, dental, vision, life, and disability insurance.
• Life & family: Fully paid parental leave for all new parents, including adoptive and surrogate journeys. Financial support for family planning.
• Benefits & balance: paid time off when you need it, relocation support, and more perks that optimize your time.
• Opportunities to connect with teammates: lunch and dinner are provided daily. We have regular off‑sites and team celebrations.