Engagement Manager

Narrato; Lewes (DE); On-site; USD 123,000 - 205,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

HSA & FSA options

Flexible time off

Well-being programs

Daily lunch & snacks

Mentorship & impact

Job summary

Typeface seeks an Engagement Manager to partner with senior marketing and creative leaders, shaping AI-driven content strategies and overseeing end-to-end deployment from discovery to integration.

You will guide workshops, define use cases, and translate business needs into scalable technical requirements with a focus on brand governance and campaign performance. This role offers strong growth in a rapidly evolving AI landscape.

Qualifications

• 7+ years in business consulting, digital strategy, enterprise software, AI/ML implementations, or marketing technology
• Bachelor's degree in business or related field
• Deep understanding of marketing operations, creative workflows, and content supply chain challenges
• Exceptional C-level stakeholder management skills
• Passion for AI and practical understanding of generative AI capabilities, limitations, and enterprise requirements
• Working knowledge of SaaS architectures, APIs, and modern software delivery models
• Familiarity with marketing technology stacks, including CMS platforms, DAM systems, marketing automation, and analytics tools
• Strong grasp of generative AI for text, image, and video creation, with understanding of brand governance and content safety
• Ability to balance strategic thinking with hands-on execution while managing ambiguity in fast-moving AI landscape
• Skilled at simplifying complex technical concepts for diverse audiences with strong risk management capabilities
• Excellent written and verbal communication skills

Responsibilities

• Lead enterprise-wide transformation programs using Typeface’s generative AI platform
• Advise CMOs and creative leaders and align AI solutions with strategic priorities
• Develop actionable roadmaps for high-impact use cases across email, ads, social, SEO, and video
• Translate business needs into technical requirements for scalable solutions
• Oversee discovery workshops, requirements gathering, and platform configuration
• Drive adoption through enablement, change management, and best-practice guidance
• Define success metrics tied to adoption, content velocity, brand consistency, and campaign performance
• Represent customer voice in product requirements and roadmap recommendations
• Create reusable implementation playbooks, templates, and best practices for scaling

Skills

Stakeholder mgmt

AI strategy

Marketing ops

SaaS architectures

APIs

Brand governance

Content strategy

Education

Bachelor's degree in business/related

Tools

Google Workspace

Salesforce

Adobe Experience Cloud

Campaign Manager 360

Job description

About Typeface

We he lp the world’s biggest brands move from brief to fully personalized campaigns — in days, not months.

Founded by Abhay Parasnis and backed by Microsoft, GV, Salesforce, Lightspeed, Madrona and Menlo, we’re building category-defining technology at the intersection of creativity and AI with real impact. Join us to help shape the future of enterprise marketing.

What You’ll Do

As an Engagement Manager, you will partner closely with senior marketing and creative leaders to design and execute AI-driven content strategies that accelerate production, strengthen brand governance, and elevate campaign performance. In this role, you will guide clients through discovery workshops, define high-impact use cases, and oversee end-to-end solution deployment—from requirements gathering to platform configuration and integration.

How You’ll Make Impact

• Lead enterprise-wide transformation programs that use Typeface’s generative AI platform to modernize marketing and creative operations.
• Serve as a trusted advisor to CMOs, creative leaders, and brand teams, connecting AI-powered solutions to their strategic priorities.
• Build executive trust through clear communication, strong governance, and proactive risk management.
• Develop GenAI and digital content transformation strategies aligned with each customer’s business goals.
• Lead discovery workshops and develop actionable roadmaps for high-impact use cases across email, advertising, social media, SEO, and video.
• Partner with engineers and solution architects to translate business needs into technical requirements and scalable solutions.
• Guide solution design, configuration, and deployment, including Brand Hub setup, agent customization, and integrations with platforms such as Google Workspace, Salesforce, Adobe Experience Cloud, and Campaign Manager 360.
• Drive adoption through enablement, change management, and best-practice guidance.
• Define success metrics tied to adoption, content velocity, brand consistency, cost efficiency, and campaign performance.
• Represent the voice of the customer by translating field insights into product requirements and roadmap recommendations.
• Create reusable implementation playbooks, templates, and best practices that help customers scale their success.

What You’ll Bring

• 7+ years in business consulting, digital strategy, enterprise software, AI/ML implementations, or marketing technology
• Bachelor's degree in business or a related field
• Deep understanding of marketing operations, creative workflows, and content supply chain challenges
• Exceptional C-level stakeholder management skills
• Passion for AI and practical understanding of generative AI capabilities, limitations, and enterprise requirements
• Working knowledge of SaaS architectures, APIs, and modern software delivery models
• Familiarity with marketing technology stacks, including CMS platforms, DAM systems, marketing automation, and analytics tools
• Strong grasp of generative AI for text, image, and video creation, with understanding of brand governance and content safety
• Ability to balance strategic thinking with hands‑on execution while managing ambiguity in fast-moving AI landscape
• Skilled at simplifying complex technical concepts for diverse audiences with strong risk management capabilities
• Excellent written and verbal communication skills

Base Salary

The OTE compensation range for this role is $127,000-$205,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process.

Benefits

• Competitive compensation — including salary, equity, and 401(k)
• Full medical, dental, and vision insurance for you and your family
• HSA and FSA options to support your financial wellness
• Flexible time off — including parental leave
• Well-being programs — resources to support your mental and physical health
• Daily lunch & snacks
• Mentorship & impact — work closely with top AI leaders on products that ship

Equality Opportunity Statement

We welcome and encourage applicants from all backgrounds. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, medical condition, veteran status, or any other legally protected status. We comply with applicable laws in every jurisdiction where we operate.

Why You’ll Love Working Here

• Build something big — Be part of a fast-growing startup defining a new category: marketing orchestration powered by Agentic AI.
• Your work will matter — Trusted by Fortune 100 companies, our platform delivers 10x content velocity and 90% faster campaigns.
• A+ team — Collaborate with veterans from Meta, Amazon, Adobe, Google, Microsoft, and top AI companies.
• Backed by the best — GV, Salesforce Ventures, Microsoft, Lightspeed, Madrona and M enlo ($165M raised).
• Recognized for innovation — TIME Best Inventions, Fast Company Next Big Thing in Tech, Gartner Cool Vendor, Adweek AI Company of the Year, LinkedIn Top Startup, Webby Award (AI Work & Productivity).